Information Technology Account Manager

resume.doc.doc**

Brooke Conlan

Baltimore, MD. **234

***********@*****.***

Accomplished account manager and staffing professional with expertise in recruiting business professionals. Over 20 years of management and hands-on experience. Formidable corporate staffing, executive search, contract services, and account management qualifications. Commercial, government, domestic, and international experience. My specialties include recruiting SAP and information technology experts. Extensive experience in corporate staffing, executive search, consulting, contract recruiting, account development and management, search/research, and advanced sourcing credentials.

Experience:

Soft Search

Owner (25 years)

Philadelphia, PA

Strategic staffing services tailored to corporate staffing needs, executive search, and consulting firms, with commercial, government, domestic, and international staffing expertise. Entire life-cycle recruitment services in Information Technology and corporate business systems. Specialized in volume recruiting, specializing in Microsoft and SAP products.

Retired from this position

- Managed full-cycle recruiting process, from sourcing candidates to extending offers.

- Created and maintained positive relationships with customers and HR business partners.

- Collaborated with hiring managers to document position requirements and timeline to fill.

- Worked with senior leadership to develop comprehensive recruitment strategies for long- term implementation.

- Managed employee referrals program, including tracking progress and awarding incentives.

- Participated in industry networking events to build a talent pipeline.

- Advertised and promoted open positions using social media and digital marketing procedures.

- Developed relationships with universities, colleges, and alumni.

- Tracked and analyzed recruitment metrics to identify areas for improvement

- Developed an interview training manual to formalize the interview process for my customers

- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.

- Referred suitable candidates to relevant departments for additional assessment based on requisitions. -

- Developed and maintained a network of contacts to help identify and source qualified candidates.

- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.

- Assisted Human Resources in onboarding new hires by providing orientation materials and training sessions.

- Provided ongoing support throughout the entire recruitment life cycle process. Vision Technology (contract staffing)

Staffing Manager (eighteen months)

- Restructured all sales and recruiting infrastructure and processes for contract

- programming.

- Restructured staff to perform full life cycle recruiting.

- Developed training manuals for sales and recruiting.

- Managed a staff of six recruiting/sales staff.

- Managed HRIS tracking.

- Developed recruiting and sales manual

Computer Science Corporation (Consulting Division) Account Manager

- Performed full life cycle recruiting for assigned customers

- Responsible for an average of twenty requisitions per month

- Teamed with customer account managers to develop job descriptions and marketing strategies

- Developed employee referral plan

RCG Information Technology (contract staffing firm) Manager (three-year consulting engagement)

- Successfully restructured all sales and recruiting infrastructure and processes for three geographic regions.

- Trained recruiting staff to perform full life cycle recruiting and implemented innovative interviewing and hiring processes to maintain compliance with the Affirmative Action Plan.

- Developed and integrated processes to streamline applicant tracking, job posting, and metrics report generation to ensure the recruiting and sales teams met and exceeded organizational goals.

SAP Staffing Consultant. (two-year consulting engagement)

- Performed volume staffing for primary business units, including Finance, Consulting Services, Training, Instructional Design, Sales, Customer Support, and Information Technology.

- Interfaced with corporate business units and professional services division to create strategic hiring plans.

- Improved and integrated company-wide recruiting processes, hiring over 500 professionals in one year. Managed internal resources and third-party consulting firms to achieve these numbers.

Part of a team responsible for evaluating Applicant Tracking Systems PSW (project consulting firm)

Recruiting Manager

- Performed full life cycle recruiting for this start-up project consulting firms

- Developed sourcing strategies to attract candidates to a niche start-up consulting firm.

- Built and maintained a pipeline of Next Step consultants

- Conducted in-depth interviews and assessments to evaluate potential consultants

- Evaluate and install an Applicant Tracking System (ATS) (Taleo) ARMS (contract staffing firm)

Recruiting Manager

Franklin Mint (IT Division)

Staffing Consultant

Sole recruiter responsible for hiring an average of fifty requisitions per month Project Manager, Programmer analyst

Prior to my recruiting career, I held various positions as a programmer analyst, technical systems analyst, Project Manager, and Account Manager Skills: Internal Recruitment · Permanent Placement · Strategic Human Resource Planning · Executive Placements · Staffing Services · Customer Service · High Sense of Urgency · Full Life Cycle Recruiting · Executive Search · Technical Recruiting · Corporate Recruiting · Closing Candidates · Start-up Consulting · Talent Sourcing · Temporary Staffing · Technology Recruitment · Human Resources Information Systems (HRIS) · Start-ups Management · Employer Branding · Negotiation · IT Recruitment

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