Customer Service Support

CG

CHANTEIRA GRANVILLE

***********@*****.*** 478-***-**** Macon, GA 31220

Dedicated Customer Service Specialist skilled in prioritizing and multitasking in a fast-paced environment. A valuable team player committed to achieving personal and business goals. Recognized for effectively resolving escalated customer support issues.

AMSI & YARDI Property

Management Suites

Customer Service

Oral/Written

Communication Data Management & Entry

Critical Thinking Accounting, Financial, &

Detail Oriented Budgeting

Sales & Marketing

KNOCK

P>Money handling

P>POS systems

P>Opening and closing procedures

P>Product restocking

P>Cash Handling

P>Multi-tasking skill

Data Interpretation

Portfolio Management

Contract Negotiation

Market Trends Analysis

Technical Analysis

Staff Management

Financial Reporting

Problem-solving aptitude

Investment Management

Organizational Skills

SS&C Technologies Inc Macon, GA

Investor Services Representative I

02/2023 - Current

Provided support for clients on complex transactions, such as transfers, distributions and reinvestments.

Researched and analyzed investment portfolios to ensure accuracy of data. Assisted with the development of new procedures and processes related to investor services.

Processed incoming payments from investors in a timely manner while adhering to internal policies.

Generated monthly activity reports detailing changes in account values over time.

Monitored accounts for suspicious activities or fraudulent transactions. Reviewed customer requests for account information updates or modifications and ensured accuracy of data entered into system. Conducted periodic audits of client portfolios to identify potential areas of improvement or risk mitigation strategies.

Responded promptly to inquiries from clients regarding their investments or portfolio performance.

Allegiant, Carter Macon, GA

Leasing Consultant

11/2021 - 01/2023

Leasing Consultant Element National Management - 2019-2021 Verified tenant incomes and other information before accepting lease applications.

Helped clients find leases to suit needs such as handicapped access, Summary

Skills

Experience

pet-friendly locations and one-story configurations. Distributed and followed up on tenant renewal notices. Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations. Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Collected rent and tracked resident payments and information in computer system.

Resolved conflicts between tenants regarding noise, encroachments and parking.

Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Greeted clients, showed apartments and prepared leases. Assist qualified prospective residents with completing lease agreements and through move-in process, preparing and maintaining files for each resident according to policy and procedure

Manage marketing efforts of community to promote positive awareness of the property and increase the traffic of prospective residents Proactively contact residents with expiring leases and past due balances to propose renewals and secure funds, respectively

Create and maintain a welcoming office environment for potential and current residents

Process rental applications, obtain required documents for resident qualification, schedule property tours and move-ins, and prepare all lease file documents once lease approved

Maintained accurate records of prospective renters, applications and leases. Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.

Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.

Provided excellent customer service to all tenants throughout their tenancy period.

Advised on rental policies and procedures to ensure compliance with applicable laws.

Prepared lease agreements, collected security deposits and rent payments from tenants.

Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents. GEICO Macon, GA

Customer Service Representative

01/2016 - 01/2019

Handled 75+ customer interactions per day, providing detailed, personalized, friendly, and polite service to ensure customer satisfaction and retention

Accurately utilized and applied company policies and procedures to be able to answer customer questions quickly and efficiently and dispatch appropriate emergency services on an ad hoc basis

Documented and recorded customer interactions to track and forecast inquiry trends and patterns

Developed effective relationships and collaborated with leadership to ensure appropriate changes are made to improve customer satisfaction Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction. Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Mercer University Macon, GA

Bachelor of Science in Organizational Leadership

Expected in 12/2026

William S. Hutchings Career Center Macon, GA

High School Diploma

05/2012

Education

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