Associate Director Case Management
Resume:
GIANINA BOSZETA
CONTACT PROFILE
********@*****.***
I have a little over 15 years working with the geriatric population. My specialty is creating programming and ensuring that operations run smoothly at the Older adult centers. I oversaw all aspects of programming, and operations to ensure the Directors made the centers welcoming, educational, nutritious and resourceful. I am a self-starter, always willing to learn new task, not afraid to ask questions. I have excellent communication skills, and I am very good at multitasking. I also consider myself to be a leader, patient, considerate, organized, social, and an excellent team player.
SKILLS EXPERIENCE
Bilingual (English/Spanish)
Communication and
Engagement
Supervise Staff and promote
teamwork
Coordinate and lead
activities/ events
Case management
Proficient with Microsoft
Word/ TEAMS/Zoom/ etc.
Bookkeeping (Yardi)
Payroll (Paycom)
Strategic thinking
Associate Director of Programming
10/2022-2/2025
The role involved collaborating with the Director of Programming to ensure smooth and effective operation of 10 Older Adult Centers, focusing on programming. Key responsibilities included:
-Supporting Senior Center Directors and Program Managers in delivering engaging programming to members.
-Organizing and facilitating a virtual calendar to enhance programming across multiple centers.
-Working with Directors and Program Managers to increase participation and meet agency deliverables.
-Assisting in identifying and developing new partnerships for expanding programming resources.
-Conducting research on trends in Older Adult programming and auditing program calendars for relevance and DFTA standards.
EDUCATION
Queens College
2009
BA in Psychology
REFERENCES
Upon Request
-Sharing resources with centers to ensure consistent programming across sites.
-Overseeing instructor schedules and coordinating with the Director of Operations.
-Assisting with special projects and potentially leading Evidence-Based classes.
-Collecting feedback from members on programming
preferences and collaborating with a Data Analyst to assess program effectiveness.
-Promoting the organization through outreach, participating in community events and participating as a Brand
Champion for the Senior Division.
-Providing staff training on DFTA Standards, Yardi, Paycom, and budgets.
-Assisting with the rollout and training for a new Purchase Order system and supporting financial management tasks.
-Helping manage OAC operations, ensuring compliance with DOH, FDNY, and NYC Aging regulations, and addressing daily operational needs.
Director of Hope Gardens Multiservice Center
12/2015-9/2022
In this role I was responsible for daily operations, supervising staff and volunteers, overseeing services like outreach, nutrition, and programming for 100-150 members daily.
-I was responsible for: Hiring, training and ensure staff and colleagues are in compliance with funding requirements.
-Peerplace and monthly reporting.
-Plan and supervise health promotions, educational, and recreational activities.
-Develop new programs and activities; create monthly calendars. Coordinate with external agencies (e.g., Social Security, Fire Department) for presentations.
-Plan menus following funding guidelines and ensure safe food handling practices.
-Manage outreach efforts, revenue, expenses, and prepare payment requests within the approved budget.
-Prepare and complete DYCD annual contract, and
maintain reports including monthly reports and YTD service analysis.
-Attend community meetings and provide quarterly reports for the agency’s Board of Directors.
-Supervised remote and redeployed staff, providing support on work schedules and routines. -
-Conducted wellness calls and case assistance, ensuring outreach to members continued. Supported colleagues with Peerplace and Excel.
-Met contractual requirements from funders (DFTA/DYCD) and organized virtual presentations.
-Participated in DFTA/DYCD training and meetings. - Temporarily assisted with meal and supply orders for HDML. Interim Director of Operations and Financial Manager 11/2018-2/2019 and 7/2021-8/2021
Covered a small portion of the Director of Operations and Financial manager position for 4 months by assisting with Yardi- Approving billing for multiple sites/ GL corrections/ Deposit input for Senior centers and Subcontractors for HDML.
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