Full-Time

Elisa Ornelas Gwatney

***** ***** ****** **.

Moreno Valley, CA 92553

********@*****.***

951-***-****

I am a firm believer in working where you feel you can make a difference or an impression on individuals. I take pride in anything that I do and do my best to learn from all my mistakes. I ask questions to learn, and I am a note-taker. I make sure to keep track of my errors to look back on to make sure I do not do them again. I love meeting and talking to new people, and I have thus far enjoyed all my career choices. WORK EXPERIENCE

First Transit (Dial-A-Ride) with RTA June 2022- Current (Full-Time) The company uses a program called Trapeze which is used for transportation. I am a Reservationist and was trained for a month before I got on my own. Clients call in and make reservations for themselves, family members or a care provider calls in for a patient. I must make sure to listen closely as some of the individuals who call in can be slightly hard to understand due to disability or strong accents. Also being familiar with the area and being able to read a map and use the internet to gather any information that a client may need has come in handy. U-Haul Moving & Storage June 2021- Current (Part-Time) I am a Reservations Manager in the Regional Office for Riverside County. I received calls about equipment, reservations, and U-Box, and received calls from dealers as well. It is my job to be able to read the ESL (scheduling log) to be able to determine if the proper equipment is available to the customer. I am also responsible for giving customers detailed information on each size truck and trailer that we have. I also receive calls from Dealers about moving reservations or at times they just need help with knowing how to work the system or dispatch a contract. I do my best to guide them through the steps and if I am unable to help them I have them try to contact their AFM (Area Field Manager). For about 6 months I did the U-Box which is a portable storage container similar to PODS. I was responsible for making sure to schedule customers and to make sure that I built a route each day for 2 drivers. A route for a 6-8 box truck and a trailer route for our other driver who was able to carry 1-2 boxes behind her truck. I have found that working with difficult customers is very common in this job due to not having what the customer wants. However, I have become comfortable in resolving issues and have always been able to calm the situation. I also had to process payments and IDs. South Bay Foundry August 2016 – February 2017

The company’s program that was used was called MASS. I learned a lot while I was here. Input orders tracked inventory, and worked on Conversion & Inter-branch. I set up the schedule for deliveries as well as the paperwork. I shared the responsibilities with another employee. Baguette Bakery & Café July 2013 – August 2016

Read the order receipts of the order that was given to me. Made sure that I had everything needed such as sides for each order. Had to input the delivery location into my GPS then I had to drive to the location, deliver, and set up the food in the place I was asked to set up. PROGRAMS

~ Word/Excel/PowerPoint ~ E-Mail

~ Scan/Fax ~ Outlook

EDUCATION

1999-2003 HS Diploma, Pomona Catholic High School