Data Entry Clerk
Resume:
Rita María Moreno Hoyos
Dallas Texas 75287
***********@*****.***
Place and date of birth: Barranquilla, Colombia- May 22, 1971 Ability and Behaviors
Work experience, which has allowed me to develop skills to manage good interpersonal relationships, excellent service attitude, customer management and ability to assume responsibilities. Organized, committed. Availability for Geographic Mobility.
Languages:
English: Basic. I can read, write and understand a conversation and express myself in an intermediate way. Spanish: Fluent.
EDUCATION
TECHNICAL STUDIES
Extensive use of office tools: computer, internet, office (Word, Excel, PowerPoint) Management of Internet and Office system tools.
Housekeeper and hotel technician
Universidad Autónoma del Caribe
City: Barranquilla Country Colombia
Year: 1988 1990
HIGH SCHOOL
Instituto Liceo Moderno del Norte
City: Barranquilla Country Colombia
Year: 1982-1987
WORK EXPERIENCE
USA
General labour Warehouse
Buzz Ball Factory
Carrollton, Texas, USA
PRIMARY FUNCTION:
To perform receiving, storage and distribution of merchandise in an efficient manner to maintain supplies. Ability to follow written and verbal instructions; work in different areas of the warehouse. 19 Oct.2023- 17 May.2024
COLOMBIA
Help Desk Systems – Data Entry / Customer Service Area: Company: Indra Sistemas Colombia
Position: HELP DESK
June 15, 2015- June 03, 2022
City: Barranquilla
Country Colombia
Company: ACTIVOS
Position: HELP DESK
December 15, 2011 - October 19, 2012
City: Barranquilla
Country Colombia
Company: Cooperativa de Trabajo Asociado COOODESCO Position: Customer Service, HELP DESK
November 10, 2003 - December 14, 2011
City: Barranquilla
Country Colombia
Performed Task:
Provide exceptional service, in person and remotely, to Electricaribe SA. E.S.P. employees, including maintenance software, end-user equipment, identity and access management, and inventory management to drive operational performance and efficiency of the organization. This is supported by multiple communication channels, including phone, email, chat, and a ticketing system.
• Be present and visible at the help desk and available to users requiring technical assistance.
• Respond to incoming staff requests, in person or remotely; perform initial problem analysis and resolution; escalate the issue to IT technical staff when appropriate.
• Role-based identity and access management, including creation, change, and deletion as defined by organizational policies.
• Case resolution, extensive management of systems tools (IT, Office management, company-owned program management)
• Other duties as assigned.
Company: CELCARIBE (current CLARO)
Position: Customer Service, HELP DESK
June 03, 1997 - November 14, 2001 City: Barranquilla Country Colombia
Performed Task:
Telephone and face-to-face customer service to users of the cellular telecommunications company CELCARIBE (currently CLARO) through the use of various communication channels including a PQR system, tickets, telephone, email and chat. REFERENCES
Naomi Rosier
UHC United Healthcare Group
Dallas TX, 75287
Cell phone: 469-***-****
Luz Helena Bradley
Orlando, FL, 34746
Cell phone: 407-***-****
I appreciate your attention.
Rita María Moreno Hoyos
***********@*****.***
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