Customer Service Data Entry

Downingtown, PA ***** 484-***-**** ***************@*****.*** WWW: Bold Profile

KRISTA SMOOT

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL

SUMMARY

SKILLS ● Excel

● Customer Service

● Data-Entry

● Typing

● Microsoft Excel

● Data Entry

● Microsoft Word

● Sales Experience

● Inside Sales

● Salesforce

● Microsoft Office

● CRM Software

● Planograms

● Account Reconciliation

● SAP

● Business Development

● Outside Sales

● Negotiation

● Technical support

● Software Troubleshooting

● POS

● Computer literacy

● Sales

● Certifications and Licenses

● Driver's License

● Customer Satisfaction

● Test Procedures

Quality Assurance

Inspections

●

Maintaining Clean Work

Areas

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● Database Software

Instrument

Troubleshooting

●

CUSTOMER SERVICE REPRESENTATIVE 09/2021 to 04/2022 FreeRateUpdate

INTERNET SALES CONSULTANT 05/2018 to 09/2020

Colonial Hyundai

WORK HISTORY

Make hundreds of outbound calls daily to generated mortgage leads who are looking to refinance, purchase a home or access home equity

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● Keep the customer engaged for 4:01 in order to transfer them to a loan officer

● Receive incoming phone calls, and turn them into mortgage leads.

● Handled customer inquiries and suggestions courteously and professionally.

● Answered constant flow of customer calls with minimal wait times.

● Updated account information to maintain customer records. Participated in team meetings and training sessions to stay informed about product updates and changes.

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● Provided primary customer support to internal and external customers.

● Utilized customer service software to manage interactions and track customer satisfaction.

● Exhibited high energy and professionalism when dealing with clients and staff.

● Met customer call guidelines for service levels, handle time and productivity.

● Contact both phone and web leads to assist with product questions

● Set appointments for our team

● Be an ambassador for the store and seek sales and profit with integrity

● Keep consistently high customer satisfaction scores CASHIER AND CUSTOMER SERVICE 01/2002 to 03/2019

Giant Food Stores LLC

TEST OPERATOR 07/2022 to Current

Communications Test Design, Inc, CTDI, Coatesville, PA

● Maintain data and reports for executive leadership

● Contact our present and previous clients in a timely manner to meet quotas. Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

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Improved monthly sales with successful marketing, sales and customer relations approaches.

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Tracked inventory and reviewed retail trends to make timely and proactive business decisions.

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● Implemented marketing campaigns to increase customer engagement and sales.

● Utilized various analytics tools to track customer behavior and optimize website layout.

● Provide exceptional customer service

● Inventory processing.

● Met customer service goals and exceeded customer expectations.

● Processed customer orders and accurately handled payment transactions.

● Counted money in drawers at beginning and end of each shift.

● Utilized POS system to handle customer cash and credit card transactions. Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

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● Maintained awareness of surroundings and secured cash to minimize loss potential.

● Utilized various software applications to process customer orders.

● Referred to price sheets and special sale bulletins to enter price changes.

● Operated cash register to record transactions accurately and efficiently.

● Learned duties for various positions and provided backup at key times.

● Processed refunds and exchanges in accordance with company policy.

● Set up new sales displays each week with fresh merchandise.

● Monitored self-checkout systems and provided help in resolving complex problems. Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

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● Operated and maintained robotic equipment for peak performance and longevity. Performed thorough tests and inspections of completed products to check performance and compliance with design standards.

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Used specialized instrumentation and gauges to assess performance of electromechanical assemblies.

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● Followed technical orders to correctly assemble electronic products or components. Delaware County Community College

Associate's Degree, Communication Arts

Bishop Shanahan High School

High school diploma

Southern New Hampshire University, Hooksett, NH

Bachelor Of Arts, Business Communications

EDUCATION

ADDITIONAL

INFORMATION

● Authorized to work in the US for any employer

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