Data Analyst Analysis

Wesley Padilla

Woodside, NY ***** 718-***-**** ***********@*****.***

DATA ANALYST & CLIENT STRATEGY SPECIALIST

Dynamic, multilingual, client – centered and strategic professional specializing in problem-solving, data analysis, and presentation creation to optimize sales revenue. Focused on supporting account executives through actionable insights and strategic recommendations to drive campaign and product investment success. Passionate about scaling innovations, building automated resources, and enhancing content management systems working closely with stakeholders to distill customer pain points and maximize ROI. Committed to delivering a top-tier client experience and communication, acting as a subject matter expert, and continuously adapting to new industries and sales segments. KEY TECHNICAL SKILLS

MS OWice Windows and MacOS Salesforce SQL Tableau Seismic Google Workspace KEY SKILLS

Fluent in Spanish & Portuguese Cross Collaboration Strategic Planning & Tactical Execution Problem–Solving Growth Mindset Innovation Troubleshooting Account Executives Support Communication Customer Satisfaction

PROFESSIONAL EXPERIENCE

Edgard El Chaar DDS, New York, NY

Operations Coordinator 05/2024 – 03/2025

• Managed daily schedules for 5+ providers across 2 clinic locations, optimizing appointment flow and increasing scheduling eWiciency by 20%, while aligning with organizational productivity goals.

• Implemented daily staW huddles, resulting in a 15% improvement in workflow eWiciency and enhanced communication across a 10+ member medical team.

• Conducted daily patient outreach via phone, text, and email to confirm and fill appointments; reduced cancellations and no-shows, and increased new patient referrals by 10% annually through a streamlined referral system.

• Maintained and monitored an ASAP list to proactively fill last-minute openings and manage unscheduled treatment plans and follow-ups.

• Prepared and presented treatment plans to patients with accuracy and confidence, leveraging deep knowledge of dental procedures and terminology.

• Coordinated pre-operative, post-operative, and medication requirements for 95% of patients, ensuring continuity of care and improving patient satisfaction scores.

• Spearheaded the digitization of dental insurance submissions, cutting down processing times by 30% and improved accuracy in claim submissions by 15% through automation and staff training initiatives.

• Conducted bi-weekly and monthly benchmarking analysis using CareStack; performed data analysis and created visualizations to track historical trends, inform leadership decisions, and implement data- driven process improvements.

• Managed accounts receivable (AR) and collections processes, increasing cash flow and reducing outstanding balances.

• Led the successful implementation of CareStack software across three dental clinics; configured system settings, provided training to 10+ staff members, and achieved a 15% improvement in billing cycle times and reduction in data entry errors.

Indeed, New York, NY

Client Strategy & Insights Specialist For US, BR & MX 7/2019 - 05/2024

• Analyzed data from internal platforms including Indeed and Glassdoor to create 300+ customized sales presentations and performance reports, resulting in over $2.1 million in influenced revenue.

• Optimized campaign and product investment strategies for account executives by leveraging data-driven insights, leading to a 60% increase in market growth across Brazil and Mexico.

• Developed scalable templates using Seismic, the global sales enablement platform, enabling Sales teams to efficiently manage materials across 1,300+ Parent Accounts and contributing to

$12.8+ million in influenced revenue.

• Implemented scalable, innovative solutions to support strategic expansion to larger client audiences, enhancing product adoption and increasing stakeholder engagement.

• Designed and launched targeted email campaigns to increase product usage; a focused employer branding campaign led to an 18% boost in candidate response rates for 80+ mid- sized clients in LATAM.

• Improved operational processes by applying tools such as Excel Macros and SQL, increasing data analysis efficiency and reducing manual reporting errors.

• Served as a subject matter expert for internal teams, supporting cross-functional initiatives and adapting strategies as new industries and sales segments emerged.

• Provided actionable insights to Sales teams by analyzing client performance, market trends, and opportunities; delivered clear and compelling visualizations and reports using Tableau and PowerPoint.

• Collaborated with the localization team to adapt and enhance content for Brazilian and Mexican markets, driving deeper product understanding and measurable improvements in ROI. Apple, Queens, NY

Product Zone Specialist 12/2023 - 04/2024

• Demonstrated effective communication with customers, fostering an inclusive environment resulting in high customer satisfaction.

• Delivered great customer experiences by effectively probing customer needs and promoting. AppleCare, facilitating business introductions, connecting US phones to carriers, showcasing Today at Apple events, and recommending relevant accessories and additional products.

• Actively stayed up-to-date on new information, product offerings, and industry trends to provide authoritative recommendations and improve customer experience. EDUCATION

Bachelor of Arts (BA) in History York College, City University Of New York (CUNY), Jamaica, NY

• Concentration in Cultural Diversity, European History, American History, African Studies, Latin American History, Asian History (with concentration in China, Korea and Japan) Udemy, Remote

• The Ultimate MySQL Bootcamp: Go from SQL Beginner To Expert, March 2025

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