Customer Service Representative

Jorge Guevara

*** **** ******, ***** ****, NJ ***87

201-***-**** ********@****.***

Objective

Motivated and experienced retail management professional seeking a leadership position where I can leverage over 20 years of experience in customer service, operations, and team supervision to drive performance and customer satisfaction.

Professional Experience

Co-Manager

2008 – 2025

Rite Aid Pharmacy, New Jersey

Managed daily store operations, including opening and closing procedures.

Handled cash transactions and ensured proper procedures for bank deposits.

Used workforce management software (Staffworks) to create associate work schedules.

Reviewed and analyzed operating reports to recommend improvements.

Shift Supervisor

2001 – 2008

Rite Aid Pharmacy, New Jersey

Supported the Store Manager in executing the company’s business plans.

Supervised retail associates and managed store operations.

Maintained store appearance and ensured a safe environment for staff and customers.

Oversaw weekly sales, price changes, and handled returns, recalls, and merchandise transfers.

Customer Service Representative

1995 – 2001

Mitsuwa Corporation, New Jersey

Delivered excellent customer service and supported store management.

Helped manage day-to-day retail functions.

2020 Census U.S. Census Bureau

08/2020-09/2020

USPS Postal Service

08/2022-09/2022

City Carrier Assistance

Education

Fairleigh Dickinson University – Associate Degree

2010 – 2012

School of Technology – Diploma in Data Entry

October 1992

High School Diploma – Chemistry and Biology

July 1990

UNIVERSITA POLITECNICA DE VALENCIA

ISC101.1X: IT Fundamentals for Business

Professionals: Enterprise systems---Certificate

December 2024

ISC101.2x: IT Fundamentals for Business

Professionals: Hardware--- Certificate

February 2025

USPKILLIST ONLINE

Ciber Security--- Certificate

May 2025

Skills

Bilingual: Fluent in English and Spanish

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Strong communication and leadership skills

Experienced in retail operations and team management

Contact this candidate