Behavioral Health Service Delivery

Cheree Tisdale MSW

Brookhaven, PA 215-***-**** *************@*******.*** LinkedIn: https://www.linkedin.com/in/cheree-tisdale-msw7689039b

PROFESSIONAL SUMMARY

Strategic and results-driven Program Director with over 10 years of progressive leadership in behavioral health, addiction recovery, and residential program management. Proven success in maintaining compliance with state and federal regulations, enhancing operational efficiency, and leading cross-functional teams. Deep expertise in ASAM criteria, CARF accreditation, telehealth integration, and medication-assisted treatment (MAT). Recognized for driving performance improvements, increasing census capacity, and developing outcome-based programming aligned with organizational goals.

CORE COMPETENCIES

Program Operations & Compliance

Behavioral Health Program Leadership

ASAM Criteria & Level of Care Assessment

Telehealth Service Delivery

CARF & DDAP Regulatory Standards

Budget Development & Fiscal Oversight

Electronic Health Records (EHR)

Performance & Quality Improvement (PQI)

Staff Recruitment, Training & Supervision

Patient Engagement & Retention

Medicaid/Medicare Billing & Audit Readiness

Trauma-Informed & Person-Centered Care

PROFESSIONAL EXPERIENCE

Program Director-Inpatient Drug and Alcohol Services

Kindred House – Women & Children Program, West Chester, PA

March 2023 – Present

Direct daily operations of a licensed residential treatment facility with a focus on women and children’s recovery programs.

Lead a multidisciplinary team to ensure policy compliance, client safety, and service delivery aligned with ASAM and DDAP standards.

Manage program budget, monitor census trends, and ensure optimal resource allocation and financial compliance.

Maintain licensure, certification, and CARF accreditation, ensuring full alignment with state regulations and funding requirements.

Serve as agency liaison with funding bodies, auditors, and oversight entities, strengthening partnerships and sustaining program support.

Spearhead continuous improvement initiatives, optimizing workflows and increasing service efficiency.

Site Director – Drug and Alcohol Services

Wedge Recovery Center, Philadelphia, PA

December 2022 – March 2023

Oversaw day-to-day clinical operations for outpatient substance use treatment aligned with ASAM Levels 1-2.5.

Ensured billing accuracy, completed clinical documentation audits, and improved claims processing and reimbursement outcomes.

Supervised clinical team performance, conducted staff training, and implemented evidence-based treatment models.

Drove program fidelity through monitoring quality assurance indicators and treatment plan compliance.

Psychiatric Director – Recovery & Education Center

Wedge Recovery Center, Philadelphia, PA

November 2018 – December 2022

Directed a Community Integrated Recovery Center (CIRC) providing behavioral health services and peer support.

Managed personnel including therapists, peer specialists, and case managers, ensuring service delivery excellence.

Facilitated regulatory audits with OMH and CBH, achieving full compliance across operational benchmarks.

Oversaw contract execution, AP/AR processes, and coordinated outcome reporting for funders.

Drug & Alcohol Counselor – MAT Program

Wedge Recovery Centers, Philadelphia, PA

November 2016 – November 2018

Delivered evidence-based therapy and group counseling for individuals in Suboxone treatment programs.

Conducted biopsychosocial assessments, developed person-centered treatment plans, and facilitated relapse prevention groups.

Partnered with judicial and social service agencies to coordinate care for justice-involved clients.

Enhanced patient education and engagement on MAT compliance and long-term recovery strategies.

Community Outreach Worker

Temple University – Project RISE, Philadelphia, PA

March 2015 – November 2016

Delivered outreach services on substance use, mental health, and medication management to underserved populations.

Conducted intake and assessments to connect clients with primary care and behavioral health services.

Maintained case documentation and contributed to program reporting and grant compliance.

Therapeutic Support Staff

Northeast Treatment Center, Philadelphia, PA

November 2015 – November 2016

Provided behavioral interventions and therapeutic mentoring to youth with emotional and social challenges.

Supported treatment planning and collaborated with clinical staff to monitor progress toward behavioral goals.

Certified Peer Specialist

Horizon House, Philadelphia, PA

June 2014 – March 2015

Facilitated peer-led recovery groups and supported service users in developing life skills and treatment goals.

Delivered strengths-based support and promoted community reintegration for individuals with serious mental illness.

EDUCATION

Master of Social Work (MSW)

Widener University, Chester, PA – GPA: 4.0

September 2018 – December 2022

Bachelor of Arts – Behavioral Health, Minor in Psychology

Alvernia University, Reading, PA – Summa Cum Laude, GPA: 4.0

August 2010 – December 2013

CERTIFICATIONS & TRAINING

CARF Accreditation Training (Levels 1 & 2)

ASAM Criteria Certification – Levels 1, 2, 3

DDAP Confidentiality & Screening/Assessment

Addictions 101 Trauma-Informed Care Telehealth Best Practices

COVID-19 CDC Guidelines & Safety Protocols

AFFILIATIONS

Active Member, The Honor Society of Phi Kappa Phi (Since July 2021)

TECHNICAL SKILLS

Microsoft Office Suite EHR Platforms (Credible, Welligent, etc.) Telehealth Systems Medicaid Billing Portals SmartCare Salesforce (if applicable)

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