Service Coordinator Customer
Resume:
Fries, VA
************@*****.***
Dione Shupe
EDUCATION
Wytheville Community College
Wytheville, VA
SUMMARY
Experienced and motivated Financial Counselor, Scheduler, Authorization Specialist, Service Coordinator with a passion for improving patient satisfaction. Over 25 years of Customer service experience. Strong critical thinking skills, excellent communication abilities, detail oriented. Ability to work under pressure toward deadlines with accuracy.
REFERENCES
Available upon request
EXPERIENCE
2019-- present
Financial Counselor/Scheduler • Twin County Regional Hospital
Responsible for accurately processing financial estimates to patients. Explain all financial processes/assistance to patients. Schedule and coordinate with departments all outpatient services. Verified financial information for inpatients and outpatients ensuring accurate billing information on file. Fill in for Patient Access Staff as needed for Registration of patients in Work in OOMA Scheduling module. Aid in training inexperienced staff members.
2015-2019
Authorization/Credentialing Specialist • Medi-Home Health
Ensured authorizations for clients were verified and updated for services. Coordinated nurse’s schedules. Verified Medicaid eligibility monthly. Managed and resolved complex authorization issues with minimum supervision. Verified and updated provider information in PECOS system for agency.
2010-2015
Service Coordinator • Pro Careers
Coordinated 90+ CNAs to client’s homes which included scheduling, documenting call ins, and outs of all staff in clients’ charts for billing purposes. Reviewed nursing time sheets weekly and reported discrepancies to manager. Present with manager in any corrections for staff as witness and verification purposes. Approved time sheets for payroll processing. Ensured all charts were accurate for documentation for billing and auditing purposes.
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