Graphic Designer Service Representative

Robert L. Kennedy

*** ***** ******** ** • Quitman, AR 72131 • 501-***-**** (H)

********@************.*** • online portfolio - https://rkennedy.findyourpath.com Objective: To serve in a mission minded role using media and content development, training, graphic design, design layout, technical support, and writing to contribute innovative thinking and analytical problem-solving skills in a progressive, growth-oriented organization.

Professional

Skills: Intuitive customer needs recognition, progressive idea development, ability to inspire creativity in others, inventive imagination and ability to verbalize abstract concepts, identify and iteratively refine an abstract idea into a tangible asset, outstanding oral and written communication skills. Proficient in multiple graphic design applications and technical development environments.

Software: Macintosh OS and Microsoft Windows environments; Adobe Creative Suite

(Photoshop, InDesign, Illustrator, Premier Pro), Adobe Captivate, Articulate Storyline 360, Quarkxpress, Moodle, Zoom, EMC Documentum, Microsoft SharePoint, Microsoft Office Suite (Word, Excel, PowerPoint Outlook). Education: Bachelor of Fine Arts Degree,University of Central Arkansas Graduated with 3.62 GPA. Honors included Presidential Scholar and Dean's lists, Disterheft Memorial Scholarship, and Performance in Art Scholarship.

Professional

Experience: HIPPY, USA Sep/2020 – Mar/2021

Graphics/Technical Consultant

• Created content for and maintained the organization's learning management system (LMS) and training website.

• Created, developed, and edited training/promotional videos and presentations.

• Provided on-demand content development and LMS troubleshooting solutions.

OAE Specialties Aug/2018 – Aug/2020

Instructional Developer/Quality Assurance Specialist

• Provided quality assurance reviews of all USPS e-learning modules to ensure functionality, flow, and design.

• Modified image and audio media for HIPPY blended learning courses.

• Audited, documented, and resolved HIPPY's data reporting issues. Hewlett Packard Nov/2011 – Jun/2012

Imaging Helpdesk Representative

• Provided customer support and ensured customer relations.

• Provided essential troubleshooting solutions for printer and copier issues.

• Recommended and processed supply needs for clients. CUNA Mutual Group Sept/2007 – Jul/2008, Sep/2010 – Aug/2011 Contract Instructional Designer/Developer

• Developed UI graphics for CUNA Mutual Group's first real-time Performance Support System.

• Developed operational procedures and collateral to support Performance Support Systems for multiple internal organizations.

• Created and hosted web content using Documentum and SharePoint.

• Created and modified HTML source code for web navigation pages and task- based procedures.

• Enforced content development standards and coached colleagues regarding proper implementation of standards.

NMHC Rx Apr/2003 –Nov/2004

Graphic and Documentation Specialist

• Organized and managed the workflow process for multiple members of a design team.

• Generated and formatted electronic documents for the printing of preferred provider organization (PPO) health cards.

• Orchestrated the pre-press, printing and shipping process for the creation and delivery of PPO health cards.

• Trained co-workers in the standard operating procedures utilized in health card production and delivery.

Find Your Path Consulting Jul/2002 – Present

Graphic Designer / Courseware Developer

• Developed custom graphics for all aspects of the courseware development process, including static images for web interfaces, content pages and dynamic interactions as well as Flash animations.

• Designed the course structure used for online delivery.

• Conceptualized areas of opportunity where graphic components could satisfy learning objectives.

Florida Metropolitan University Jul/2001 – Jul/2002 Adjunct Instructor

• Facilitated the learning experience for students new to various computer graphics technology.

• Responsibilities included the preparation and delivery of an established credit curriculum and identifying and adapting instructional mechanisms to satisfy specific student needs.

• Applied techniques including individual student mentoring and skills assessment as well as hands-on training and incorporation of real-world graphic design process and procedures.

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