Customer Service Data Entry

Noreen Canales

Pomona, CA *****

******.*******@*****.***

562-***-****

Professional Summary

To obtain a position with the opportunity for growth and advancement in a customer service or clerical

field.

# 14 years of experience in Customer Service, Clerical, and Data Entry.

# Familiar with MS Office programs (Word, Excel, and Outlook), ADDS, Hyperion, Type 65 wpm. 10-key

by touch. General office knowledge.

# Able to adjust to different environments; strong at multitasking and prioritizing; dedicated and loyal

employee.

Willing to relocate: Anywhere

Work Experience

Production Coordinator

Treasure Garden

November 2017 to April 2019

# Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists

and load tags.

# Monitored trends, tariffs, customs regulations and competitors' pricing structures on an ongoing basis .

# Communicated with customers and management to report delays, including emergencies, weather

challenges and carrier schedule changes.

# Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales

team .

# Teamed with freight forwarder to verify vendor booked correct time for shipments and vendors to

receive.

# Check updates on delayed or early bookings.

Customer Service Representative/Region Batch Clerk

Suburban Propane

February 2006 to October 2017

# Heavy usage of ADDs, Excel, and multiple company databases, exporting and file retention

# Handle heavy call volume for customer inquiry, delivery, and service requests

# Research and resolve customer account issues and new account enrollment / set up

# Submit and reconcile transports (BOLs) for products received for each facility location

# Coordinate posted and reconciled driver batches and transports with Fuel Inventory Clerk

# Process delivery batches, driver account receivables, service work orders, post account or fuel

adjustments, and payment transfers

# Dispatch and scheduling of drivers / technicians for delivery or service, heavy phone handling, customer

service, open and close customer accounts, heavy data entry

# Morning reconciliation of funds and daily deposit.

# Customer retention and assist in training new employees

Cashier

Parking Co. of America

September 2004 to February 2006

# Provide customer service to high volume of inbound and outbound customers

# Heavy cash handling and daily reconciliation of funds for daily shifts

Customer Service Representative

GE Financial Assurance

November 2003 to August 2004

# Heavy call handling in assisting in customer inquiries in call center setting

# Data entry and process enrollment of multiple dental, legal, and auto plans for customers

# Utilize multiple company databases for data entry

Education

Alhambra High School *Diploma-Alhambra, CA

Skills

• Type 65 wpm. 10-key by

• Hyperion

• Familiar with MS Office programs (Word, Excel, and Outlook)

• Able to adjust to different environments; strong at multitasking and prioritizing; dedicated and loyal

Contact this candidate