Executive Assistant Customer Service

NICOLE PADO

San Diego, CA 858-***-**** ************@*****.***

Executive Assistant focused on managing the needs of an executive or department, with a focus on being proactive and delivering quality results to support goals and business operations. Exceptional communication skills to solve problems and build long-lasting relationships with employees, clients, and vendors. Able to manage crises calmly and with diplomacy. Self-starter, critical thinker, resourceful, and innovative. CORE COMPETENCIES

Executive Administrative Support Relationship Building Inventory Management Project Planning & Execution Operations Management Communication Calendar & Travel Management Productivity / Best Practices Customer Service PROFESSIONAL EXPERIENCE

DAVLYN INVESTMENTS, San Diego, CA 8/2024 – 4/2025

Analyst

Managed the interior unit renovations of 19 apartment communities across Arizona, California, and Nevada.

Tracked and managed unit renovation schedules, contracts, change orders, and handled all project communications.

Coordinated with vendors, contractors, suppliers, and property managers to streamline bidding and contract negotiations.

Ensured accurate record-keeping of project documentation, including contracts, permits, invoices, and change orders.

Maintained clear communication with stakeholders, including property managers and residents, to provide updates and resolve renovation-related concerns.

Identified opportunities for cost savings and process improvements, and implemented strategies to enhance renovation workflows.

ALOHA COLLECTION, Encinitas, CA 8/2021 – 5/2024

Operations Coordinator / Office Manager

Spearheaded the successful launch of 4 retail stores in California and Hawaii, ensuring achievement of project milestones to meet grand opening dates.

− Led procurement, setup, and maintenance of POS equipment, security system, and utilities to ensure seamless operations from day one.

− Onboarded new hires and provided technical support for all technology systems.

− Traveled to stores to meet with vendors and facilitate the delivery of utilities and equipment.

Optimized team productivity and collaboration by facilitating the onboarding process for over 40 employees. Provided comprehensive training and support on Asana, Google Suite, Adobe, and Slack.

Managed end-to-end execution of print projects for all departments from initial concept development to final delivery, ensuring high-quality output and consistently meeting project deadlines.

Supported the launch of new systems, including NetSuite, Trainual, and NuORDER, and served as the administrator for all software.

Generated and analyzed reports using NetSuite ERP, specializing in Top Styles reporting, providing valuable insights to drive data-driven decision making at both operational and strategic levels.

Wrote standard operating procedures (SOPs) for all employees and utilized Trainual to manage documentation, delegation, onboarding, and training in one platform.

Partnered in collaboration with cross-functional teams (Sales, Visual Merchandising, and Creative departments) for sales and marketing initiatives.

Coordinated travel arrangements for employees demonstrating strong organizational skills, meticulous attention to detail, and budget management.

Managed the corporate apartment in Waikiki.

Acted as the primary administrator for utility accounts (Cox, Spectrum, Verizon) and insurance, maintaining accurate records, resolving issues, and optimizing service plans to minimize expenses.

Oversaw management of 3 offices including vendor management, inventory management, and purchasing office supplies and snacks. Created a comfortable and productive work environment for employees. HUDSON PRINTING, Carlsbad, CA 3/2018 – 8/2021

Project Manager

Maximized revenue by leveraging superior customer service, problem-solving, and project management skills to manage the flow of over $1.2M in annual commercial printing projects from the initial order through production and delivery.

Ensured projects were completed on time and on budget by coordinating the expectations and schedules of numerous stakeholders, including sales, production personnel, graphic designers, and 3rd party vendors, all while keeping the customer apprised of updates and fielding their questions and needs.

Managed a high-volume workflow of over 30 customers and 45 projects on average at any given time, encompassing marketing collateral, signs, education materials, brochures, pitch books, and business cards.

Ensured quality control while minimizing errors by confirming product specifications with the customer, overseeing multiple production teams, communicating with the customer throughout the process, and evaluating the final product before shipping.

Facilitated production success by writing coherent and concise creative briefs and print specifications that reflect client goals, printing requirements, scheduling, and budget constraints for our production teams.

Point of contact for some of the company’s largest customers, including multiple Fortune 500 customers. COMPUTER SKILLS

Operating Systems: Mac and PC

Microsoft Office 365: Word, Excel, PowerPoint

Adobe Creative Suite: Acrobat

G-Suite: Docs, Sheets, Slides, Calendar, Meet, Chat, Drive CRM: PrintSmith (industry customer database and project management workflow) Business Tools: Mailchimp, Asana, Slack, Trainual, NuORDER, NetSuite ERP Social Media Platforms: LinkedIn, Instagram, Facebook, TikTok, Snapchat, Pinterest, WhatsApp, X

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