Customer Service Worker
Resume:
SIMONE
REESE
**********@*****.***
Las Vegas, NV 89169
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
PROFESSIONAL SUMMARY
SKILLS
• Active listening
• Email management
• Operating systems
• Leadership
• Adaptability
• Collaboration/Teamwork
• Emotional Intelligence
• Team Player
• Friendly and outgoing
• Cash Handling
Del Sol Academy of The Performing
Arts
Las Vegas, NV • 06/2017
High School Diploma
EDUCATION
Starbucks (Airport) - Barista
Las Vegas, NV • 08/2023 - 07/2025
Bubba Gump Shrimp Co - Hostess
Marina, CA • 11/2017 - 07/2020
Albertson's - Courtesy Clerk
Las Vegas, NV • 08/2014 - 06/2016
WORK HISTORY
Maintained a clean and organized workspace for optimal productivity and safety.
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Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
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Pleasantly interacted with 100+ customers during hectic periods to promote fun, positive environment.
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• Cleaned counters, machines, utensils, and seating areas daily. Contributed to a positive team environment through effective communication and collaboration with colleagues.
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Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space
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Answers phone calls and give basic information on reservations, availability, restaurant hours and services
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• Keep track of the waiting list and open tables
Assign tables to guests depending on party size, waiter/waitress availability
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• Accurately quote wait times to patrons
• Take orders over the phone and pack prepared take-out orders Answered phone calls to take orders, give information and document reservations.
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Supported servers, food runners, and bussers with keeping dining area ready for every guest.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Reduced wait times for guests by effectively coordinating with other team members during peak hours.
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Excellent oral communication skills for listening to questions and responding appropriately
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• Stamina and strength to walk and stand for extended periods of time
• Knowledge of store layout and product location on the sales floor
• Good customer service skills
Persuasive and warm personality for guiding customers in choosing products to purchase
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Helped customers take merchandise out of store and loaded items into vehicles.
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Returned unwanted items to correct store locations and restocked shelves.
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Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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