Technical Support Customer Service

CHADAE FULTZ

Las Vegas, NV • 210-***-**** • ******.*******@*****.***

Professional Summary

Dedicated and dependable professional with 8+ years of experience in customer service, technical support, and conflict resolution across hospitality, travel, and dispatch industries. Known for going above and beyond to support clients and team members, resolve issues effectively, and build strong, lasting relationships. Eager to apply my skills across new industries, with a commitment to delivering results and growing within a forward-thinking organization.

Core Strengths

Customer Relationship Management (CRM) – Salesforce

Conflict Resolution & Escalation Handling

Domestic & International Travel Planning

Technical Troubleshooting & Web Support

Remote Communication – Email, Chat, Phone

Cross-Functional Team Support & Collaboration

Contract & Benefit Explanation

Dependability & Multitasking in High-Volume Settings

Professional Experience

Wyndham Destinations

Reservations Agent / Owner Resolutions Escalation Specialist

June 2023 – Present

Serve as a trusted resource for timeshare owners, resolving escalated concerns with professionalism and empathy.

Assist with understanding ownership benefits, contracts, and account inquiries from both a financial and business standpoint.

Support domestic and international travel reservations, troubleshoot web issues, and resolve system-related problems.

Communicate effectively via email and chat using Salesforce CRM, ensuring clarity and excellent service.

Provide support to internal teams and junior agents, modeling dependable service and effective problem-solving.

Marriott International

Reservations Agent / Loyalty & Care Supervisor

November 2019 – February 2023

Designed personalized travel experiences based on guest needs and loyalty program tiers.

Supervised a team in handling high-volume customer interactions with a focus on quality and consistency.

Resolved escalated guest complaints and maintained high satisfaction scores.

Provided team coaching and monitored SOP compliance to ensure seamless service delivery.

Security Partners

Alarm Dispatcher

October 2017 – October 2019

Coordinated emergency response with first responders, ensuring fast and accurate dispatch.

Followed detailed alarm verification procedures to maintain safety and reduce false alarms.

Maintained calm, accurate communication under pressure and documented all incidents precisely.

Education

Highland High School / Homeschool Diploma

Graduated: 2006

Volunteer Experience

Antelope Valley Hospital

Gift Shop Assistant

Front Desk Clerk

Pediatric Unit Support

Linc Housing

Afterschool Homework Tutor

Youth Activity Assistant

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