Virtual Assistant Customer Support
Resume:
CONRADO DAVID
PROFESSIONAL EXPERIENCE
*******.*******@*****.***
City California 91402
Viking Holdings Ltd
Hotel Communication Coordinator - July 2022
Present
Viking Holdings Ltd
International Travel Consultant - Jul 2021 – Jul 2022 AmTrav
Air Operations Lead Jun 2018 – Mar 2020
Oversaw airline reservations and ticketing operations, ensuring smooth execution and compliance.
- Provided leadership and training to junior consultants on GDS usage and best practices.
AmTrav
International Travel Consultant Jan 2018 – Jun
2018
Managed business and leisure travel bookings for corporate clients.
- Specialized in international travel arrangements and customer support
JMR Property Management Limited – United States Property Accounting Manager (AR & AP) May 2016 – Jan 2018
Handled accounts payable and receivable, ensuring financial accuracy and compliance.
- Managed property-related accounting, vendor payments, and tenant billing.
Citi – Dubai, UAE
Relationship Manager Oct 2014 – Apr 2016
Managed a portfolio of high-net-worth clients, providing personalized banking and investment solutions.
- Developed financial strategies, focusing on wealth management and retirement planning.
Citi – Philippines
Financial Services Consultant Jan 2012 – Sep 2014 Provided financial advisory services, helping clients achieve their investment goals.
- Conducted risk assessments and recommended tailored financial products.
CMIS-PHILSING PTE LTD – Singapore
Talent Acquisition Specialist Jan 2010 – Jan 2012 Led global recruitment efforts, sourcing top talent for various industries.
- Conducted interviews and managed end-to-end hiring processes IBC Asia – Singapore
Business Development Manager Jan 2009 – Jan
2010
Managed client relationships and developed strategic partnerships.
- Created business growth strategies to expand market reach Standard Chartered – Singapore
Financial Sales Consultant Jan 2008 – Jan 2009
Sold financial products, including loans and insurance, to high-value clients.
- Achieved sales targets through strategic prospecting and relationship- building.
Expedia Group – United States
Travel Sales Consultant Jan 2007 – Jan 2008
Provided travel consultation and booking services, optimizing customer travel experiences.
- Managed sales and customer service inquiries.
My responsibilities include managing and updating rooming lists, processing cancellations, accommodating new guests, and handling special requests. I also oversee flight information and transfers, ensuring accurate and timely updates.Additionally, I support the department with tasks such as modifying hotel extensions, coordinating shore excursions, and assisting in product development.
Serves as the primary liaison for Viking’s 16 cruise ships, managing communication between reservations, onboard teams, and operations.
Ensures seamless coordination of guest services, logistics, and problem resolution.
EDUCATION
Universidad Isabel - Spain
Master's Degree, Big Data and Business
Intelligence 2024 (Graduated)
Pangasinan State University –
Philippines
Bachelor of Secondary Education, Major in
English
Philippine College of Health Sciences,
Inc., Manila
Bachelor’s Degree, Nursing
ADDITIONAL INFORMATION
Fluent in English, Tagalog, and
Kapampangan
- International Work Experience:
United States, UAE, Singapore,
Philippines
- Open to remote, hybrid, or
relocation opportunities
SKILLS & CERTIFICATIONS
Business Analysis
Data Analysis
SQL
Python
Microsoft Power
Travel & Hospitality Management
Global Distribution Systems
(GDS)
Financial Services
Wealth Management
Client Relations
Talent Acquisition
Recruitment Strategies
Interviewing
Housing & Property Management
Accounts Payable & Receivable
Data Analytics
Cyber Defense and Threat
Hunting
Security +
Financial Management
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