Administrative Assistant Customer Service

Jill Wesley

********@*****.***

225-***-****

Objective:Secure a position in the administrative department Overview: I am a consistent, hard working, highly motivated person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the workforce, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Employment History:

October 2021-Current

Concentrix/ Lacerte

F/T Remote Customer Service Rep.

Answering Inbound calls about the Lacerte product troubleshooting the customers error codes and helping them to be able to correct and file. Also assist with the install, renewal, and anything that the customer may have a issue understanding. Divine Home Improvements

Administrative Assistant

January 2016 - October 2021

-- New and existing commercial & residential construction. Providing customers with top of the line design & reconstruction. Scheduling appointments, customer estimates, advertising, handling administrative issues, payroll .etc. Maintaining records management systems for all incoming and outgoing correspondence. Handle new hires and schedule new customer appts.

Scrubbing Bubbles

Owner/Operator

January 2009 - December 2012

-Cleaning company providing services to private home owners as well as contractors and business. Scheduled appointments, advertising, hiring of employees . Southern Stucco, Inc.

Administrative Assistant

January 2006 - December 2008

· Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

· Responsible for scheduling meetings for all employees; escorting visitors to staff members' offices, along with provides hospitality service arrangements as requested by staff.

· Responsible for making domestic and international travel arrangements for senior-level executives via the Internet.

· Established and maintains electronic records management systems for all incoming and outgoing correspondence.

· Organize, sort and assign mail distribution for all the employees.

· Arranged all local courier and UPS outgoing deliveries for all employees.

· Proposal letters - reviewing proposal letters and logging into the database, creating files, and mailing proposals out.

· Contract files - logging updates into database and entering the project fees into database. · Maintaining file system in the Finance Department.

· Answering phones on switchboard phone.

· Handled all personnel files- hiring packets, employee evaluations, salary forms, and benefits.

Tropical Tours

Executive Assistant

July 2003 - December 2005

· Learned to arrange owner’s travel accommodations for personal and business purposes.

· Managed owner’s schedule - setting up appointments, interviews, and personal schedule also.

· Handled all incoming and outgoing mail.

· Personnel files - hiring packets, benefits, salary forms, and disciplinary forms. Education:

2004 Winter Springs High School Diploma

References:

Letter of recommendation is available upon request.

Contact this candidate