Customer Service Representative

KRISTIN KOENIG

Receptionist - Customer Service Representative - Caregiver

Email: **************@*****.***

Cell: 520-***-****

●Experienced working with vulnerable Adults

●Commitment to Customer Care and Excellence

●Dependable hard worker and multi-tasker

●Organized and able to prioritize

●Proficient in Microsoft Office, Excel, Outlook

●Skilled at telephone inquiries and effective listener

●Ability work a potentially varying schedule including some holidays and weekends

Work Experience

Customer Service Representative, State of Arizona Tucson, AZ March 2020 – October 2023

●Review insurance policy terms to determine whether a particular loss is covered by insurance

●Order tests that could determine the causes of product malfunctions

●Solicit sales of new or additional services or products

●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

●Determine charges for services requested, collect deposits or payments, or arrange for billing

●Refer unresolved customer grievances to designated departments for further investigation

●Check to ensure that appropriate changes were made to resolve customers' problems

Customer Service Representative, iQor Tucson, AZ August 2019 – February 2020

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Check to ensure that appropriate changes were made to resolve customers’ problems

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Assembler/Warehouse Worker, Beacon Tucson, AZ June 2017 – October 2018

●Perform quality checks on products and parts

●Mechanical Assembly of Rivets

●Pack and unpack items to be stocked on shelves in stockrooms, warehouses

●Store items in an orderly and accessible manner in warehouses

●Examine and inspect stock items for wear or defects, reporting any damage to supervisors

●Receive and count stock items

●Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment

●Issue or distribute materials, products, parts, and supplies to customers or coworkers

Office Clerk, Pima County Attorney's Office Tucson, AZ June 2016 – September 2016

●Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

●Answer telephones, direct calls, and take messages

●Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

●Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

●Compile, copy, sort, and file records of office activities, business transactions, and other activities

Receptionist, DK Advocates Tucson, AZ November 2015 – January 2016

●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

●Schedule appointments and maintain and update appointment calendars

●Hear and resolve complaints from customers or the public

●File and maintain records

●Transmit information or documents to customers, using computer, mail, or facsimile machine

Receptionist and Caregiver, Pueblo Court Volunteer Tucson, AZ October 1989 – August 2003

●Sort, hang and display donated clothing for clients

●Assisted staff at Pueblo Court with preparing the community meals

●Participated with finding community resources for client's in time of crisis

●Operate telephone switchboard to answer, screen, and taking messages

●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

●Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship

●Care for patients by washing laundry

●Entertain, converse with patients to keep them mentally healthy and alert

●Provide patients with emotional support and instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

●Perform a variety of duties as requested by client, such as obtaining household supplies or running errands

Education

High School Diploma or Equivalent, General Studies. Pima Community College, Tucson, AZ

Licenses and Certifications

American Red Cross - January 2025

●CPR

●First Aid

●Negative TB test

Unarmed Security Guard – Expires 01/23/2027 LIC: 1808936

Recovery Support Specialist Certification (RSS) 2014

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