Customer Service Specialist

SKILLS

EXPERIENCE

Robin Melton

CUSTOMER SERVICE SPECIALIST

732-***-**** **********@*****.*** Highland Park, NJ 08904 Highly skilled in fostering positive customer relationships and resolving issues with patience and empathy. Adept at collaborating with diverse teams to enhance service delivery and achieve collective goals. Strong persuasive abilities with focus on understanding customer needs and delivering tailored solutions. Brings extensive knowledge of customer service principles and genuine love for working with people to create a supportive and effective environment.

• Active listening • Problem solving

• Time management • Teamwork

• Adaptability • Multitasking

• Adherence to high customer service standards • Exceptional interpersonal communication

• Exceptional telephone etiquette • Relationship building CUSTOMER SERVICE MANAGER

Baccarat Inc, Edison NJ

May 2021 - April 2025

• Interacted with customers to quickly handle escalated queries and complaints.

• Recruited and trained employees, fostering customer service mission and objectives.

• Led team of customer service representatives to ensure quality standards were met.

• Reviewed incoming emails from customers; responded promptly with accurate information.

• Collaborated with cross-functional teams on initiatives that drive positive customer experiences.

• Addressed and resolved client or customer inquiries to foster superior standards of service.

• Processed and reviewed EDI /ASN's to ensure correct transmission to avoid chargebacks from vendors.

• Worked closely with Warehouse/Logistics to triage order issues, returns and inventory. CUSTOMER SERVICE SUPERVISOR

Baccarat Inc, Edison NJ

September 1998 - May 2021

• Trained customer service representatives on customer service standards, policies, and procedures.

• Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively.

• Assisted customers via phone calls, emails or online chats while delivering exceptional customer service. Oversaw daily operations of the customer service department, including monitoring call queues, managing escalations, and resolving complex customer issues.

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Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner.

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EDUCATION

REFERENCES

ADDITIONAL EXPERIENCE

Collaborated with department leads and senior management to coordinate operations and drive improvements.

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CUSTOMER SERVICE REPRESENTATIVE

Baccarat Inc, Edison NJ

November 1991 - September 1998

• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

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Built sustainable relationships and trust with customer accounts using open and interactive communication

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• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Developed strong customer relationships and loyalty through effective communication. WAREHOUSE ASSISTANT

Baccarat Inc, Edison NJ

September 1984 - November 1991

• Interacted with supervisors, leads, and work groups to exchange information about immediate tasks. Identified discrepancies between physical count and system records, investigated root causes, and implemented corrective actions.

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Processed customer returns by inspecting items for damage and verifying quantities received against invoices.

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• Provided support to team members during peak periods to maintain on-time deliveries.

• Assisted in training new team members on proper procedures related to shipping and receiving.

• Coordinated with other departments to ensure timely delivery of goods. COMPLETED COURSEWORK TOWARDS

HIGH SCHOOL DIPLOMA

TOMS RIVER EAST, TOMS RIVER NEW JERSEY

References available upon request

Salesforce

AS400

Microsoft Office

Gorgias

Data entry

Inventory

Ecommerce

EDI

Live Chat

Teams

Outlook

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