Mental Health Case Manager

Kashawnii O'Brien

Boston, MA ***** 617-***-**** **********@*****.***

Professional Summary

Experienced and compassionate Case Manager with a background in mental health support, housing navigation, and community service delivery. Skilled at connecting individuals and families to social programs, conducting assessments, and advocating for vulnerable populations. Strong interpersonal, administrative, and crisis intervention skills with a commitment to inclusive and equitable service.

Core Competencies

Case Management & Client Advocacy

Community Resource Navigation

Mental Health Support & Crisis De-escalation

Housing Coordination & Grant Application Assistance

Accurate Recordkeeping & Reporting

Interagency Collaboration

MS Office Suite HMIS Active Listening

Professional Experience

Case Manager City of Newton – Newton, MA

March 2025 – Present

Apply residents to local and federal assistance programs, including housing and utility grants.

Conduct comprehensive needs assessments and connect individuals to relevant social services.

Maintain accurate client records and case notes for program reporting and compliance.

Attend and represent the department at community events and outreach programs.

Collaborate with community partners and internal departments to ensure coordinated care.

Mental Health Associate (Part-Time) Arbour Hospital – Boston, MA

October 2024 – March 2025

Supported daily care and safety of patients across adult dual-diagnosis and adolescent units.

Co-facilitated therapeutic and recreational group activities to promote recovery and engagement.

Assisted with crisis prevention and de-escalation under clinical staff supervision.

Documented patient behavior and progress for team review.

- Demonstrated understanding of trauma-informed care principles and implemented them in practice when required.

- Maintained professional boundaries and confidentiality in accordance with all relevant policies and procedures.

- Participated in admission, discharge, and transfer processes to ensure a smooth transition for patients.

- Maintained a safe and therapeutic environment for patients.

C-CAN Housing Navigator Homestart – Boston, MA

June 2022 – March 2025

Assisted individuals experiencing homelessness with housing search and placement into permanent housing.

Completed housing applications, gathered necessary documentation, and liaised with landlords and housing authorities.

Utilized HMIS for documentation and reporting on client progress and housing outcomes.

Collaborated with service providers to align care and support with client goals.

Youth Text Service Coordinator Samaritans, Inc. – Boston, MA

February 2021 – April 2024

Responded to crisis texts from youth seeking emotional support, including those at risk of suicide.

Provided compassionate and non-judgmental listening through the Befriending model.

Completed required training in suicide prevention, HIPAA, and risk assessment.

Submitted post-conversation reports and participated in supervision and team meetings.

Education

Bachelor of Science in Psychology, Minor in Youth and Crime

Lasell University – Newton, MA May 2022 GPA: 3.47

Certifications & Training

Suicide Prevention & Risk Assessment

HIPAA Compliance

26-hour Volunteer Befriender Training (Samaritans, Inc.)

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