Customer Service Business Operations

Chavayle White

Baltimore, Maryland 443-***-****

*********@*****.***

Professional Summary

Customer-focused professional with over 12 years of experience combining client relations, administrative support, and entrepreneurial skills. Versatile team player offering a proven track record of delivering compassionate care, managing business operations, and providing exceptional customer service. Adept at prioritizing client needs while efficiently handling administrative responsibilities in fast- paced environments. Combines strong interpersonal communication with organizational expertise to create positive client experiences and build lasting relationships. Skills and abilities

Customer Service Excellence Client Relationship Management Administrative Support Multitasking in Fast-paced Environments Clear Communication Skills Problem Resolution Scheduling and Coordination Team Collaboration Attention to Detail Business Operations Compassionate Care Delivery Time Management Professional Documentation Service-oriented Mindset Insurance Process Knowledge Intermediate Google Workspace Proficiency Intermediate Microsoft Office Skills Education

Maryland Board of License

Cosmetology License 01/2018

Business Owner License 01/2018

Gadsden State Community College-Alabama

AA Physical Education 06/2014

Experience

Business Owner/ Self-employed

Maryland State Certified Cosmetologist January 2018– Present Manage all aspects of business operations, including client scheduling, inventory management, and financial record-keeping

Build and maintain a loyal client base through exceptional service and personalized consultations Implement effective marketing strategies, resulting in 20% year-over-year client growth Stay current with industry trends through continued professional development and certification maintenance

Resolve client concerns promptly, maintaining a 98% client retention rate Chavayle White

Baltimore, Maryland 443-***-****

*********@*****.***

2

Experience (continued)

Administrative Assistant / Insurance Agent

State Farm Baltimore, MD July 2021– May 2022

Provided comprehensive administrative support for a busy insurance office serving numerous clients Processed insurance applications, claims, and policy changes with high attention to detail Communicated policy information clearly to clients, ensuring understanding of coverage details Managed office scheduling, correspondence, and filing systems to improve operational efficiency Assisted with customer service inquiries both in-person and via phone, maintaining positive client relationships

Compassionate Caregiver

Compassionate Health Center Winchester, VA November 2018– April 2020 Delivered personalized care to clients with diverse needs, adapting approaches to individual requirements Coordinated with healthcare professionals to implement care plans and report client status changes Maintained detailed documentation of client care, medications, and daily activities Provided emotional support and companionship while ensuring client dignity and independence Assisted with medical appointments, transportation, and medication management Care Assistant

Granny's House Talladega, AL September 2010– June 2013 Supported elderly clients with daily living activities in both home and daycare settings Performed housekeeping duties including cleaning, laundry, and meal preparation Ensured sanitary conditions throughout the elderly daycare facility Coordinated with family members regarding client needs and status Participated in recreational activities designed to enhance clients' quality of life

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