Assistant Manager Customer Relationship
Resume:
MOHIT
VOHRA
************@*****.***
Calgary, Alberta T3J4X4
EDUCATION
Bow Valley College
Calgary, AB •
Diploma in Business Administration:
Accounting and Finance
SKILLS
• Financial Analysis
• Customer Relationship Management
• Risk Management
• Regulatory Compliance
• Process Improvement
• Strategic Planning
• Team Leadership
• Technology Integration
PROFESSIONAL SUMMARY
Experienced professional with over 2 years of expertise in customer relationship management, and compliance. Proven track record in enhancing operational efficiency, managing risk, and driving customer satisfaction. Skilled in analyzing financial statements, developing strategic solutions, and leveraging technology to streamline processes. Adept at collaborating with cross-functional teams and leading projects to successful completion. Committed to maintaining the highest standards of integrity and professionalism.
WORK HISTORY
Olympia Liquor - Cashier
Calgary, AB • 05/2023 - Current
• Greeted customers entering the store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
McDonald's - Swing Manager
Calgary, AB • 11/2021 - Current
• Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
• Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
• Integrated service and team management strategies to boost business profits.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks, and upselling food and beverages.
• Trained staff in proper cooking procedures, safety regulations, and productivity strategies.
• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
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