Customer Service Inbound Calls
Resume:
Anthony Travis
Round Rock, TX **664
*********@*******.***
KEY COMPETENCIES
15+ years customer service experience
Strong written and oral communication skills
Efficient problem solver
Experience with high volume of outbound/inbound calls.
Effective time management skills
Skilled at organization and prioritization, allowing for efficient and effective multi-tasking
Skilled with Microsoft Office Products
Experience with the bidding process, financial documents, and budgeting
PROFESSIONAL EXPERIENCE
TruGreen, Round Rock, TX
Customer Retention Rep
October 2024-May 2025
Taking inbound calls from customers looking to cancel agreements and finding the best resolution to keep their business.
Received 60-70 inbound calls daily.
Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Provide excellent customer service.
Built rapport with customers through active listening, empathy, and personalized interactions.
Demonstrate patience, empathy, and strong communication skills while de-escalating frustrated callers and turning negative experiences into positive outcomes.
Maintain good office morale with daily inspirational/motivational quotes in the mornings
IA American, Austin, TX
Customer Service Representative
July 2020-July 2023
Efficiently handled Handled a high volume of calls and addressing diverse customer needs and inquiries.
Make 70-80 outbound/inbound calls daily.
Accurate creation of vehicle warranty claims ensuring all necessary information was meticulously recorded to begin the claims process.
Provide updates and decision on claims and appeals.
Creation of training documents for the team that facilitated the learning and development of colleagues.
Answer emails regarding any question with strong written communication skills and attention to detail in providing accurate and helpful information.
Mentor new hires as needed.
Consistently led the floor in perfect surveys for most of my time employed.
Goodwin & Company - Austin, TX
Customer Service Representative
November 2019 to January 2020
Assisted homeowners with neighborhood concerns
Assisted customers in understanding payment options, and consequences of missed payments.
Facilitated payment of Homeowner Association (HOA) dues
Provided documentation as required by the homeowner.
Dell Technologies, Round Rock, TX
Account Manager
April 2015-September 2019
Oversaw account activities for sales (computers, servers, storage, and services), returns and general customer concerns
Ran customer calls with my account team to explain the products and benefits of each
During my time in this role we experienced success and growth, more specifically with adding Absolute to our customer’s environments and standard configurations
Ranstad (Dell Inc.), Round Rock, TX
Software Specialist
August 2014-April 2015
Made and received calls to field requests for software needs to assist with explaining the benefits of the specific software, along with closing the sale
Was in the top third of the software queue team
EDUCATION
Stephen F. Austin State University, Nacogdoches, Texas
Bachelor of Arts: Communication Radio/Television; Minor: Marketing; August 2005
AWARDS
Honorable Mention, Best Public Affairs Program with KSAU
Dean’s List, Spring 2005
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