High School Customer Service
Resume:
SHELBY SEROME
Customer Service
*********@*****.***
Davenport, FL
EDUCATION
High school diploma
Davenport High School
SKILLS
● Time management
● Communication
● Conflict resolution
● Flexible
● Delegation
● Active listener
● Attention to details
● Computer & Technical
skills
WORK EXPERIENCE
Front desk Supervisor
Celebration Hotel
Aug- Aug2025 Celebration, Fl
● Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
● Supports managers with business documentation and professional demeanor at all times.
● Efficiently processes updated client information and payments into the database.
● Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.
● Ability to multitask effectively in a fast-paced environment.
● Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.
● Bilingual in English and Creole
Cashier
Publix
May 2023 - Oct 2024 Davenport, Fl
● Manage cash, credit card transactions, and refunds using point-of-sale tills
● Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
● Rotate stock according to sell-by dates and keep accurate inventories Server
Grill express
March 2018- April 2020 Orlando, Fl
● Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
● Thorough knowledge of menu offerings, including gourmet food, spirits.
● Skilled at anticipating, identifying and fully Dedicated to ensuring customer satisfaction by remaining accessible and friendly.illing guest needs and clarifying special orders.
● Success multitasking while remaining professional and courteous in fast-paced environments.
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