Social Media Marketing/Administrative Support/Virtual Assistant

Ada Ellis

**********@******.*** 228-***-**** Long Beach, Mississippi

Professional Summary

Highly organized and detail-oriented professional transitioning into a virtual role. Skilled in administrative support, scheduling, email management, and customer service. Tech-savvy, quick learner, and committed to delivering efficient and accurate results in fast-paced remote environments.

Core Skills

• Calendar & Email Management

• Data Entry & Document Preparation

• Customer Support & Communication

• Social Media Assistance (Facebook, Instagram, LinkedIn)

• Online Research & Reporting

• Microsoft Office Suite & Google Workspace

• Task & Project Management (Trello, Asana, ClickUp)

• Time Management & Problem-Solving

Professional Experience

Administrative Support (Freelance Projects)

Remote Jan 2020 – Present

• Assisted small business owners with scheduling, email organization, and document formatting.

• Created spreadsheets and reports using Google Sheets and Excel for data tracking.

• Researched vendors and resources for client projects, providing accurate and organized summaries.

• Supported social media tasks, including content scheduling and engagement on Instagram and Facebook.

Operations Management

Institute for Marine Mammal Studies Gulfport, MS December 2018 – January 2020

• Ensure compliance with health, safety, and environmental regulations.

• Maintain emergency procedures (fire drills, evacuation plans).

• Optimize workflows to increase productivity and reduce costs.

• Supervise staff schedules, task assignments, and performance.

• Responded to customer inquiries via email and phone, maintaining a 95% satisfaction rate.

• Develop and implement operational policies and procedures.

• Trained new team members on company communication tools and procedures.

Office Manager

Clay Johnson Auto Sales Ocean Springs, MS January 2017 – December 2018

• Scheduled appointments and maintained calendars for multiple staff members.

• Organized digital and paper files for efficient retrieval and compliance.

• Handled incoming calls, emails, and visitor inquiries with professionalism and accuracy.

• Ensure compliance with industry standards and company policy.

• Track operational costs and recommend cost savings measures.

Education

Associates Degree Business Management – Greenville Technical College – May 2004

Bachelors Degree Marketing – Capella University – December 2026

Certifications

• Microsoft Office Specialist

Additional Information

• Available for part-time or full-time remote work.

• Comfortable with tools like Zoom, Slack, and project management platforms.

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