Customer Service Representative

ERIKA WILLIAMS

773-***-**** Chicago, IL

***************@*****.***

Dynamic and versatile health administration graduate seeking challenging position where I can apply my academic credentials in healthcare management services. Proficient in direct client relations, project planning, and communication services. Expertise lies in reconciliation of customer concerns and team support. Well acquainted in completing multiple tasks and projects within an allotted timeframe. Well-recognized for thinking outside the box while achieving measurable results. Excited to utilize my education and professional background to improve my knowledge of medical terminology, electronic health records and healthcare administration within an entry-level healthcare role.

●Client Services

●Administrative Functions

●Sales Techniques

●Process Improvement

●Conflict Resolution

●Document Preparation

●Attentional to Detail

●Interpersonal Skills

Time Management

EDUCATION

Master of Science, Healthcare Administration University of Phoenix OCT 2020

Bachelor of Science, Healthcare Administration University of Phoenix MAR 2019

Associate of Science, Nursing Olive Harvey College AUG 2011

Associate of Arts, Business Administration Harold Washington College JUNE 2004

PROFESSIONAL EXPERIENCE

Cigna Customer Service Representative

JULY 2022 - June 2024

Handle customer inquiries about patient medications and benefit offerings, while providing the necessary tools for customers to manage their healthcare effectively.

A Customer Service Representative will often answer customer phone calls and emails, responding to customers questions and concerns.

David’s Bridal Customer Service. Representative APR 2022 - PRESENT

Greet each customer that enters the store with courtesy and professionalism, providing relevant information about David's Bridal products and services.

Deliver professional and unsurpassed customer service to each of our David's Bridal customers.

Respond to all customer inquiries and provide a friendly and encouraging checkout experience.

Support inventory management by processing orders, receiving, and ensuring first quality standards for all merchandise.

Bath and Body Works Sales Associate NOV 2012 – JUNE 2016

Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers, maintaining knowledge of current promotions, exchange guidelines, payment policies and security practices.

●Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

●Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.

●Assisted customers by finding needed items and checking inventory for items at other locations, recommending merchandise to customers based on needs and preferences.

JP Morgan Chase Operations Specialist NOV 2003 – AUG 2009

Played a key role in building, maintaining and continuously improving operational processes, systems and capabilities to support the increasingly complex operational needs.

●Processed customer applications and payments for foreigners that preferred to work and reside with the United States.

●Ensured all payments which accompanied each application were checked for errors and processed on an hourly basis.

●Utilized 10 key skills and prepared documents for processing.

Bank One Senior Fraud Specialist JUNE 2002 – DEC 2002

Resolved customer's inquiries that occurred due to suspicious account activity.

●Ensured that counterfeit and forgery items for Personal, Corporate and Middle Market accounts were investigated and reconciled.

●Investigated Corporate and Personal checks over 25000.00 for account authenticity.

●Escalated issues, driving exceptional service to our client base (recruiters) and improving upon the current structure.

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