Customer Service Office Manager

NORMA FRITCH

Address: **** * ****** ** ****, Tucson, AZ • Phone: 520-***-**** • Email: ********@*****.*** OBJECTIVE

Seekingafull-timepositionwithawell-establishedandreputablecustomerservicebasedorganization,whereskillsandexperiencewillbeutilizedto contribute to the continued success of the company. SUMMARY OF QUALIFICATIONS

● Good eye for detail; well organized and highly skilled in a priority setting

● Highly enthusiastic in promoting a positive work environment

● 15 years of excellent customer service skills, demonstrated by courteous and trustworthy interaction with customers

● Competent to set and achieve all stated goals

● Work well independently and with team members

● Dedicated to learning new skills

● Punctual and reliable to work all assigned shifts

● Bilingual in Spanish and English; high proficiency in writing and reading WORK EXPERIENCE

Southwest Key

● Assist in coordinating youth activities and groups

● Participate in daily program activities, i.e., groups, recreation, and transportation, as necessary

● May provide youth advocacy in the areas of health, education, vocation, legal, and family work

● Create and lead activity programs for individual youth and groups of youth

● Provide crisis intervention and administer first aid when necessary

● Manage, organize, and implement file systems

●

development, recreation/physical education, humanities, basic computer and communication skills Rascón LLC

Customer Service

● Answer phone, make appointments, show homes or apartments for rent

● Screen customers for approval, verify employment and inspect homes apartments Mac Aerospace Tucson, AZ

Customer Service May 2010 - June 2011

● Operated telephone switchboard to answer, screen, or forward calls, providing information

● Took messages and or scheduled appointments for owner

● Assisted Office Manager with office assignments as needed. Northwest Airlines Tucson, AZ

Lead Customer Service Agent February 2006 – May 2009

● Assembled and issued required documentation for customers, such as tickets, and itineraries

● Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements

● Examined passenger documentation to determine destination and to assigned boarding passes High Desert Family Services Farmington, NM

Office Manager July1999 – February 2006

● Communicatedwithcustomers,employees,andotherindividualstoanswerquestions,disseminateorexplaininformation,andaddressed complaints

● Completed work schedules, managed calendars, and arranged appointments

● Reviewed files, records, and other documents to obtain information to respond to requests from the state

● Conducted reference or background checks on job applicants

● Hired employees and processed hiring-related paperwork

● Informed job applicants of duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities June/2014 – March/2025

Tucson, AZ

Tucson, AZ

July 2011 – May 2014

Facilitate daily basic academics and social skill programs including English as a Second Language (ESL) program, personal and group skill

● Interpreted and explained human resources policies, procedures, laws, standards, or regulations to employees Case Aide

● Teached CPR and First Aide

EDUCATION

Tucson,AZ

Denver, CO

Pima Community College

Denver Community College

August 2014

Computer Classes September 1998

Early Childhood

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