Data Entry Customer Service

Regina Grant

Dayton, OH ***** +1-937-***-**** ******.*******@*****.***

Summary

Dynamic healthcare professional with over 15 years of experience in nursing and administrative leadership. Proven expertise in managing nursing skills and documentation, creating a systematic documentation review for compliance with healthcare regulations. Adept at optimizing operational efficiency and enhancing patient care through effective team management and data-driven decision-making. Accomplished in online research and accurate data extraction from varied digital sources using Google Sheets and Forms.

SKILLS/ASSESSMENTS

·Administrative & Data Management: Patient privacy, medical terminology, EHR best practices, accurate data entry, admin/reception experience, fast typing, MS Word expertise, internet research, and website navigation.

·Attention to Detail & Problem Solving: Thoroughness, reliability, and problem-solving skills.

·Customer Service & Communication: Call center experience, strong written communication, client service, customer orientation, and advanced English.

WORK EXPERIENCE

Communication Services for the Deaf - Mar 2019- Jul 2025

·Communication Specialist/TTY Operator Dayton, OH

·Relayed phone conversations accurately between deaf, hard of hearing, speech-impaired, and hearing individuals via TTY and voice relay.

·Consistently followed FCC guidelines for confidentiality, neutrality, and accuracy.

·Maintained 60+ WPM typing speed for rapid, precise transcription.

·Provided strong customer service in a dynamic, high-volume environment.

·Used telecommunications software and keyboard commands efficiently.

Absolute Best Home Health Care - Jan 2019 - Sep 2019

Office Manager/DON West Carrollton City, OH

·Executed comprehensive start-up tasks for the Home Health Care company, including researching licensing, insurance, and regulatory requirements using online resources and website navigation.

·Maintained and supervised office operations with a strong focus on accuracy and attention to detail in all administrative data entry tasks.

·Communicated effectively with clients to address inquiries and relay pertinent information accurately.

·Supervised office staff, providing support and training to enhance operational efficiency and data management practices.

·Managed company documentation and form creation, ensuring all records met regulatory standards and quality requirements.

Bluegreen Home Health Care - Jun 2017 - Dec 2018

Director of Nursing,Dayton, OH

·Strong focus on accuracy and attention to detail in all administrative data entry tasks.

·Communicated effectively with clients to address inquiries and relay pertinent information accurately.

·Supervised nursing staff, providing support and training to enhance operational efficiency and data management practices.

·Managed company documentation, ensuring all records met regulatory standards and quality requirements.

Greensprings Home Health Care - Nov 2013 - Jun 2017

Director of Nursing, West Carrollton, OH

·Oversaw office operations with an emphasis on precision and meticulousness in all administrative data entry activities.

·Provided supervision and training to nursing staff to improve operational efficiency and data management procedures.

·Demonstrated team leadership in areas such as patient education,scheduling, authorizations, billing, and crisis resolution.

Healing Touch Home HealthCare - Apr 2006 - Sep 2009

Assistant Director of Nursing Dayton

·Coordinated timely exchange of patient care information between nursing staff and physician offices, ensuring accurate updates on treatment plans and prompt resolution of medical inquiries.

·Streamlined staff scheduling for in-home health services, improving patient satisfaction through efficient assignment of qualified personnel.

Schear Family Practice - Jun 2002 - Apr 2006

Administrative assistant for Schear Family, Dayton, OH

·Assisting patients in obtaining medical records and supplying justification letters for requests related to permanent disability,

·workers compensation representative.

Twin Valley Behavioral HealthCare - Sep 1985 - Oct 1998

RN Coordinator 2nd shift, Dayton, OH

·My primary responsibilities included supervising unit staff, regularly facilitating group therapy sessions, and collaborating closely with other team members to support patients in their mental healthcare and rehabilitation.

Education

Indiana Wesleyan University - Dayton, OH- Jun 2007 - Jun 2009

BS, Nursing

Sinclair Community College - Dayton, OH- Aug1990 - Aug 1992

Associate degree, Nursing

Certifications / Licenses

·Driver's License: Ohio Driver License

·Registered Nursing License: Ohio

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