Data Center Service Management

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Damara Naveen Kumar

Atlassian Jira/Service Management, Confluence Administrator

Cell: +91-998******* Email: ***********.*******@*****.*** Work Experience Summary

Having 6+ years of experience in JIRA Software, Jira Service Management, Confluence, Bitbucket, Bamboo Administration, Project Management, Groovy, Shell Scripting, Agile methodologies,

JIRA Core

Jira Software

Jira Service Desk

Confluence

Atlassian Cloud

AWS Cloud

Fisheye &

Crucible

Bamboo

Bitbucket

Jenkins

GIT/GITHUB

Q-Metry

MySQL

Oracle

Groovy Scripting

Unix Scripting

Docker

Service Now

CI & CD,

Pipeline

REST API

JQL Queries

Dash Boards

Reports

Customization

Experience on JIRA Server to JIRA cloud migrations or JIRA cloud to JIRA Cloud migrations

Very good exposure into AWS-EC2 and Linux, Atlassian Cloud

Very good exposure in DC and DR implementation.

Migrated the Jira and Confluence from Server to Data Center

Migrated the Jira and Confluence from Data Center to Atlassian Cloud

Installed and tested various plug ins/add-on’s

I have very good knowledge in Database clustering and taking the Jira, Confluence, DB backup’s

Currently working as Jira, Confluence, FishEye& Crucible, Jenkins, Bitbucket and Bamboo Administrator.

I have prepared REST API Calls

API development exposure The Jira Cloud platform REST API

Prepared various Groovy and Shell Scripts

Implemented CI & CD in Bamboo and Jenkins

Pipeline with add-on implemented in Jenkins

Good exposure in Master and Slave configuration in Jenkins

I have implemented SSL and SSO with SAML and OCTA

I have very good knowledge in Jira, Confluence up-gradation from lower version to new version

(Both Core and Applications up gradation)

2

I have created Spaces and migrated to different Servers in Confluence

Provided required permissions in Confluence for Pages and Child pages

I have prepared Macros to maintain rendering and tabs in pages

Configured and integrated Bitbucket with Various repositories like SVN, GIT, GITHUB

Good Knowledge in Windows and Linux Patch Installation.

Good Exposure in implementation of Workflows, Screens, Custom Variables, Post functions in Workflows

Good Exposure in Dash boards implementation.

Very Good Exposure in Agile project implementation, Sprints, Epics, Stories

Provided end to end training to Business and end users

I have very good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence

Implemented Master and Slave nodes in Jenkins

Implemented Single Sign-on implementation

I have good exposure in projects export and imports and merged different environments into single. Skill Set

Administration Tools JIRA Core, Jira ServiceDesk, Jira Agile, Crowd, Confluence,Bitbucket, Bamboo, GIT, Jenkins, Zephyr, X-Ray,ITIL Management.

Application Servers Tomcat 9.x, JBOSS and WebLogic RDBMS Oracle 12C R2, MySQL and PostgreSQL

Operating System Windows -2019 Server and Linux -CentOS Version Control Tools SVN, GIT, GITHUB

Cloud Atlassian Cloud and AWS-EC2/other Services

Build Tool Docker, Ant/Maven

Work History

Working as a Sr Atlassian Administrator with FIRST SOURCE SOLUTIONS from Jul 2024 to Till Date

Worked as Atlassian Suite administrator with Carelon Global Solutions from 2020 to 2024

Worked as Jira/Confluence/JSD/ administrator with Hinduja Global Solutions from 2019 to 2020

3

Education Qualification

MBA

Project #1

Client : Amazon Development Centre India Pvt. Ltd. Duration : Jul 2024 – Till Date

Role : Sr. JIRA/Confluence/Jira Service Management Admin Team : 5

Description: Amazon Web Services, Inc. is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered pay-as-you- go basis. These cloud computing web services provide distributed computing processing capacity and software tools via AWS server farms.

Designed, implemented and supported an integration solution between the Salesforce, Jira, Rally, Qmetry applications to share tickets across global time zones.

Worked very closely with Global Project Teams including IT architects, Operational Architects to ensure the solution is compatible and a long term fit for the company.

Carried out application Jira, Confluence, FishEye& Crucible upgrades, database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.

Installed and managed Jira, Confluence, FishEye& Crucible, Oracle, SQL Server and Linux.

Enhanced profitability through building new relationships with multi-national accounts by supporting customers with technical assistance, resulting in additional business transactions. Roles and Responsibilities:

Installing Jira, Confluence in Linux environment.

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Migrated the data from Jira Server to AWS – Data Center

Workflow implementation, condition, validation, post function and properties

Preparation of Groovy Scripts

Preparation of JQL & SQL Queries

Migrated Jira, Confluence from Linux to AWS-EC2,

Configured CI & CD with Jenkins, Bamboo for various build and release projects

Responsible for creating new users and groups in Jira

Configuring Issue Types for the Jira Projects.

4

Managing Issue type screens

Installation of add-ons

Database backups

Upgradation of Jira, Confluence, Bitbucket and Bamboo has been done to latest version

Migrated and Merged Various Jira, Confluence Instances from Atlassian Cloud &In-house Instances

Implemented SSO and SSL for Jira and Confluence.

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects

Re-indexing the Jira instance when required

Trouble shooting Jira user issues

Providing solutions and resolving them based on SLA

Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

Handling Update set movement to production and sub production environments during Major Releases Bi-Weekly Data Deployment and Incident Fixes.

Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.

Understanding of IT service management and the ITIL business process

Work with process owners to develop and implement workflow

Work with business users to identify and refine business requirements and workflows

Provided technical assistance for work administration of users, related modifications and archival of projects.

Creating Project permission schemes and providing required permissions based on the requests

Configuring Notification scheme and adding requested people to be notified for Issue events

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Configuration/Permissions and Notification schemes for all projects

Created customized Versions/ Components for all projects

Troubleshooting and resolving issues in JIRA and Confluence as users. 5

Provided documentation of customer JIRA terms, standard practices, and implementation and weekly status reports.

Enabling Agile plugin to the requested Jira Projects Project #2

Client : Product Development /Carelon Global Solutions Role : Atlassian JIRA Administrator

Duration : 2020 – 2024

Team : 2

Responsibilities:

Currently working as Atlassian Systems Administrator handling JIRA, Confluence, and JIRA Agile.

Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.

Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks

Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.

Created JIRA projects, templates, workflows, screens, fields and other administrative activities

Prepared projects, dashboards, reports and questions for all JIRA related services.

Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA server’s configuration

Users Administration and Handling Licenses Performed JIRA configuration

Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes

Installed and managed plug-ins for JIRA and Confluence in production environment.

Worked with various teams on Setting new JIRA& CONFLUENCE instances for new teams

Worked on integrating (migrating) JIRA with Confluence, Fisheye, Crucible.

Created custom templates for use within Confluence

Setup JIRA "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Developed interface in dashboard and used JIRA Queries to handle it. Environment: JIRA, Confluence, Crowd, GIT, Remedy, ANT, Maven, Grails, Jenkins UAT, Jenkins Enterprise, LINUX, Linux, J2EE, Shell Scripts, SQL Server, Windows/NT 6

Project #3

Client : Hinduja Global Solutions

Duration : 2019 - 2020

Role : JIRA/Confluence/JSD Administrator

Team : 3

Roles and Responsibilities:

Installing Jira, Confluence, Bamboo, Jenkins in Linux& AWS –EC2 cloud environment

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects

Responsible for creating new users and groups in Jira.

Configuring Issue Types for the Jira Projects.

Managing Issue type screens

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects

Re-indexing the Jira instance when required

Providing solutions and resolving them based on SLA

Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

Responding to incoming requests and inquiries for new tools and workflow procedures.

Understanding of IT service management and the ITIL business process

Work with process owners to develop and implement workflow

LDAP integration and email configuration

Reporting, report scheduling, import/export data

Work with business users to identify and refine business requirements and workflows

Configuring Notification scheme and adding requested people to be notified for Issue events

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Enabling Agile plugin to the requested Jira Projects

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