Customer Service Sales Consultant
Resume:
MADISON
YOUNG
********@*****.***
Mooresville, NC 28115
CONTACT
SKILLS
• Customer liaison
• Product and service knowledge
• Time Management
• Payment Processing
• Customer Needs Assessment
• Cash Handling Accuracy
• Problem-Solving
• Customer Service
• Excellent people skills
• Listening Skills
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
PROFESSIONAL SUMMARY
Sales Consultant
Bath and Body Works, Mooresville, NC
Receptionist Intern
Mitchell Community College, Mooresville, NC
EXPERIENCE
May 2023 - Present
• Analyzed customer needs and interests, determining appropriate products.
• Communicated product features, advantages, and benefits to customers.
• Ensured customer satisfaction by providing timely responses and support. Used solution selling skills and sales knowledge to prospect new business and close sales calls.
•
Assisted customers with product inquiries and provided technical advice where necessary.
•
• Built relationships with prospects to increase sales opportunities. September 2023 - Present
Greeted and welcomed visitors in a professional manner, providing assistance as needed.
•
• Utilized problem solving skills to resolve issues quickly and effectively.
• Assisted with special projects as requested by senior management team. Provided courteous customer service in person or over the phone while maintaining a positive attitude.
•
Maintained confidentiality of sensitive information in accordance with company policy.
•
Answered multi-line phone system, transferring calls to the appropriate
• personnel.
• Responded promptly to customer inquiries via email or telephone.
• Scheduled meetings and appointments for staff members. Managed conference room bookings and ensured that rooms were properly set
• up prior to meetings.
Sales Associate
Forever 21, Concord, NC
Sales Coordinator
TJ Max/Homegoods, Concord, NC
Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
•
Kept reception and common areas clean and tidy, removing trash and
• straightening magazines and couches.
Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
•
Checked visitors in and directed or escorted to appropriate departments and personnel.
•
• Signed for incoming deliveries and notified employees of packages.
• Used sign-in sheets and other check-in procedures to track visitors on premises.
• Heard and resolved complaints from customers and public. Interacted with management and colleagues to resolve important
• administrative matters.
Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
•
Provided information about establishment, such as location of departments and offices, employees within organization, and services provided.
•
July 2021 - November 2021
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times. Greeted and escorted customers to product racks and shelves to assist with
• finding merchandise.
Organized merchandise displays to promote higher levels of customer engagement.
•
Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally.
•
Delivered exceptional customer service to provide positive experience
• throughout sales process.
Promoted new products and services to potential customers through direct conversations and demonstrations
•
Demonstrated superior communication abilities while interacting with customers to promote products and services.
•
January 2022 - May 2023
Operated cash register and POS to handle purchases, refunds, and exchanges
• for customers.
• Assisted with training and mentoring new team members.
• Handled customer complaints and inquiries in a courteous and efficient manner. Maintained up-to-date knowledge of store policies regarding payments, returns,
• exchanges and security practices.
Provided accurate information about products, prices and availability both in person and over the phone.
•
Utilized active listening techniques to identify customer needs and provided
• appropriate solutions.
• Informed the customer of unit prices, shipping dates, and anticipated delays. Maintained accurate records of sales activity and generated reports for management review.
•
Bachelor of Science (B.S.) in Social Work Candidate Mitchell community college, Mooresville, NC
EDUCATION
Expected graduation 2026
References available upon request
REFERENCES
Contact this candidate