Customer Service Nursing Assistant
Resume:
lavonda Byrd
Certified nursing assistant/customer service
Lorman, MS 39096
***********@*****.***
Professional Summary
Efficient and compassionate Certified Nursing Assistant with 15+ years of experience in patient care and customer service support.Proven expertise in monitoring patient vitals, assisting with daily living activities, and providing exceptional support in healthcare settings. Demonstrated leadership as a supervisor in attendant care, enhancing team performance and patient satisfaction and customer satisfaction. Committed to delivering high-quality care and fostering a positive environment for patients and families. Proven satisfactory in customer service support.
Work Experience
CNA - Certified Nursing Assistant
Claiborne County Medical Center-Port Gibson, MS
November 2024 to Present
• Grooming and bathing patients with low mobility
• Preparing each patient’s room with necessary items such as blankets, pillows, medical equipment and toiletries
• Helping patients eat
• Making sure patients have regular meals
• Monitoring vitals and behavior and reporting them to the nursing and medical staff
• Transferring patients with low mobility from wheelchair to bed and vice versa
• Turning or adjusting patients in bed to prevent bedsores
Patient Care Assistant
Baptist Hospitals-Jackson, MS
December 2022 to September 2024
• Grooming and bathing patients with low mobility
• Preparing each patient’s room with necessary items such as blankets, pillows, medical equipment and toiletries
• Helping patients eat
• Making sure patients have regular meals
• Monitoring vitals and behavior and reporting them to the nursing and medical staff
• Transferring patients with low mobility from wheelchair to bed and vice versa
• Turning or adjusting patients in bed to prevent bedsores
CNA - Certified Nursing Assistant
Primetime healthcare-Omaha, NE
March 2016 to November 2022
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
Patient Care Assistant
Baptist hospital-Jackson, MS
September 2015 to March 2016
• Grooming and bathing patients with low mobility
• Preparing each patient’s room with necessary items such as blankets, pillows, medical equipment and toiletries
• Helping patients eat
• Making sure patients have regular meals
• Monitoring vitals and behavior and reporting them to the nursing and medical staff
• Transferring patients with low mobility from wheelchair to bed and vice versa
• Turning or adjusting patients in bed to prevent bedsores
Travel cna
Aureus Medical Group-Omaha, NE
January 2015 to September 2015
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
certified nursing assistant
st dominic behavioral health-Jackson, MS
June 2012 to December 2014
Responsibilities
Monitor psych patients
Take vitals
Chart vitals
Change incontinence patients
Skills Used
Excellent customer service skills
Patient Care Technician
river region medical center-Vicksburg, MS
December 2011 to August 2013
• Grooming and bathing patients with low mobility
• Preparing each patient’s room with necessary items such as blankets, pillows, medical equipment and toiletries
• Helping patients eat
• Making sure patients have regular meals
• Monitoring vitals and behavior and reporting them to the nursing and medical staff
• Transferring patients with low mobility from wheelchair to bed and vice versa
• Turning or adjusting patients in bed to prevent bedsores
Certified Nursing Assistant
covenant health and rehab-Vicksburg, MS
June 2011 to April 2012
Give baths
Take vital signs
Assist with meals
Change as needed
Security Officer
securitas security service-Jackson, MS
July 2008 to October 2011
Made hourly rounds
Check employees badge
Sign visitors in and out
Perform random screening
Attendant Care
Boswell regional center-Magee, MS
December 2008 to March 2010
Assist with meals
Prepared meals
Change as needed
Gave baths
Remote CSR - Customer Service Representative
Comcast-Jackson, MS
June 2004 to May 2009
Provided exceptional customer service by actively listening to customers concerns, and improved satisfaction.
Resolved customers inquiry promptly
Worked closely with technical support team
Attendant Care(supervisor)
millcreek rehab center-Port Gibson, MS
December 2004 to December 2008
Did scheduling
Made house visits
Did evaluations
Filled in when needed
Changed as needed
Assist with meals
Prepared meals
Gave baths
Education
diploma
port gibson high-Port Gibson, MS
August 2001 to May 2004
Skills
• Patient monitoring
• Phlebotomy
• HHA
• Caregiving
• Microsoft Word
• Venipuncture
• Certified Nursing Assistant
• Typing
• Communication skills
• Hospitality
• Customer Service (10+ years)
• Patient service
• Vital signs
• Patient observation
• ER
• Leadership
• Cna Certified
• Meal Preparation
• Clerical experience
• Acute care
• Customer service
• Home Health
• Behavioral Health
• Foley catheter
• Computer skills
• Hospital experience
• Vital Signs Experience
• Public relations
• Nursing
• EMR Systems
• Patient Care
Certifications and Licenses
CPR Certification
Driver's License
October 2023 to October 2027
CPR
April 2023 to April 2027
certified nursing assistant
May 2011 to May 2025
BLS Certification
April 2023 to April 2025
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