Billing Clerk Customer Service, Administrative Assistant

*** ******* **, *** **, UMATILLA, US, ***** •

*********@*****.*** • 1-352-***-****

CLARIBEL PAZ CARLO

Billing Clerk

PROFESSIONAL SUMMARY

Billing Clerk with over 24 years of experience in optimizing invoicing processes and enhancing cash flow through strategic protocol implementation at Rissman, Barrett, Hurt & McLain, PA. Demonstrates a keen eye for detail and a commitment to confidentiality, ensuring the accuracy of billing data and safeguarding sensitive customer information. Proficient in Microsoft Office and adept at problem-solving, with a focus on improving customer service satisfaction and streamlining billing operations. EMPLOYMENT HISTORY

BILLING CLERK Sep 2001 - Present

Rissman, Barrett, Hurt & McLain, PA Orlando, FL

• Managed invoicing and payment processing operations.

• Handled account payments and provided information regarding outstanding balances.

• Verified accuracy of billing data.

• Executed billing tasks and recorded information in company databases.

• Entered and maintained billing information in company internal databases for accessibility.

• Assisted in transitioning to new billing system, ensuring seamless changeover with minimal disruptions.

• Generated daily, weekly and monthly reports for billing department.

• Improved response time to customer billing inquiries by developing more efficient query handling protocol.

• Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.

• Improved cash flow with timely and accurate billing of services rendered.

• Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company's reputation for professionalism in handling personal data.

• Enhanced team productivity by training new staff on billing software and procedures.

• Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast- paced, high-volume work environment.

• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.

• Reduced processing time for monthly billing cycles, enabling faster invoice delivery to clients. BILLING CLERK Sep 2001 - Present

Rissman, Hurt, Barrett, Donahue & McLain, PA Orlando, Fl EDUCATION

ASSOCIATE DEGREE IN COMPUTER PROGRAMMING 1981 - 1983 Computer Programming College Mayaguez, Puerto Rico Graduated with honors.

SKILLS

Customer Service (Experienced), Data Entry (Expert), Invoice Processing (Expert), Accounting (Experienced), Billing (Expert), Problem Solving (Expert), Microsoft Office (Experienced), Documentation (Experienced), Team Leadership (Experienced), Time Management (Experienced), Security (Skillful), Process Improvement (Experienced),

LANGUAGES

English (Highly proficient), Spanish (Highly proficient).

Contact this candidate