Customer Service Representative
Resume:
Torlisa Bridges
Manager Assistant
Memphis, TN **128
****************@*****.***
Work Experience
Contact Center Associate
Uhaul - Phoenix, AZ
November 2021 to April 2022
• Answer phone by greeting customers
• Take payments
• Make reservations
• Give customer directions on how to get to facility
• Send IM and Emails to managers when accounts are delinquent or have added fees
• Also, make my calls in a timely manner
Customer Service Representative(Remote)
Conduent-Humana Insurance - Austin, TX
November 2020 to November 2021
• Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to work with customers to resolve inquiries.
• Provide troubleshooting assistance to customers.
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Maintain a high level of world-class customer service/professionalism to a wide range of customers.
• Recommend products that best suit the customer.
Customer Service Associate
Sedgwick Claims(Remote) - Texas City, TX
April 2020 to September 2020
Tasks
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system. Manager Assistant
MEMPHIS FINANCE - Memphis, TN
2018 to 2019
• Provide Customer Service
• Receive payments and post to customer accounts
• Maintain cash drawer accuracy and security
• Prepare and handle office deposits, process applications, and assemble reports for remittance, and for branch records
• Perform collection activities on delinquent accounts by both written and telephone communications, and also through customer home visits.
• Assist with the development and training of all new personnel
• Maintain compliance with company policies and procedures
• Maintain accurate filing and record-keeping system Teller 2
ACE CASH EXPRESS - Memphis, TN
2016 to 2018
• Adhere to all opening and closing procedures to protect both employees and assets.
• Ensured customer satisfaction with a positive attitude, open mindedness, and patience.
• Ensure that my all cash in my cash drawer is accounted for without any mistakes.
• Ensure that all in person and over the phone transactions are processed while advertising current bank promotions.
Production Worker
PRIORITY SOLUTIONS - Memphis, TN
2013 to 2016
• Proven ability to generate fresh ideas and creative solutions to difficult problems within the department. Supports a strong commitment to customer service and ensure quality and satisfaction for all customers daily.
• A resource for working effectively with people at all levels of management
• Experience in production, management, and leadership most importantly. Also help promote quality, customer satisfaction, and spread the brand name of the company.
• Ensure that product is accurately inspected before being picked, packed, and shipped to the clients. DOCTOR BRADY
Memphis, TN
2011 to 2013
Receptionist
• Greet clients contacting the firm in person or by telephone while also coordinating appointment scheduling.
• Responds to client needs in a professional and timely manner.
• Maintains office supply inventory
• Assists accounting staff by providing data entry services.
• Protects firm's integrity and reputation by keeping information confidential.
• Performs other general office duties as needed.
Education
Diploma in Medical
Anthem Career College
March 2013 to April 2014
Diploma in High School
Mitchell High School
August 2004 to July 2007
Skills
• Sales
• Inventory
• Word
• Microsoft Excel
• Scheduling
• Merchandising
• Cash Handling
• Team Building
• Assistant Manager Experience
• Accounting
• Inventory Control
• Management
• Payroll
• Accounts Receivable
• Store Management Experience
• Host/hostess experience
• CNA (Less than 1 year)
• Payroll
• Front desk
• Sales
Certifications and Licenses
CNA
Assessments
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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