Technical Support Representative
Resume:
VICTORIA PEÑA
Tucson, AZ *****
***********@*****.***
I am bilingual, detail-oriented, possess strong verbal and interpersonal communication skills, and am self-motivated and willing to adapt to the needs of the organizatiDuring my previous employment, I was known for my ability to be responsible, trustworthy, and diligent. Despite stressful situations, I maintain a positive attitude, and I am also computer literate. Fluent in both English and Spanish, with excellent communication skills.
Authorized to work in the US for any employer
Work Experience
Lead Director
PRO ONE SECURITY PLLC - Phoenix, AZ
August 2021 to April 2023
During my tenure as the organization's Phoenix security director, I was responsible for protecting the organization's assets and ensuring the wellbeing of the organization's employees. Enforcing security protocols and policies as well as training employees in safety and emergency drills. I was also responsible for investigating suspicious activities within the organization through the review of surveillance equipment and coordination with law enforcement officials in order to determine the extent of the problem. Assist with the management of security budgets and the allocation of resources for security operations, analyze incident reports, and develop enhancements to the security process. Coordinate activities throughout the organization in accordance with company policies and ensure compliance with them. Maintain an overview of agendas, travel plans, and appointments for upper management on a regular basBesides answering emails, letters, packages, phone calls, and other forms of correspondence, I also assist with the company's budgeting and bookkeeping needs. Maintain databases containing financial information and personnel records by setting up and maintaining databases and records. In accordance with the requirements, prepare reports, proposals, and presentations. Provide assistance to colleagues whenever possible.
Technical Support Representative/myq Specialist
CHAMBERLAIN GROUPINC
July 2019 to March 2020
Identified, investigated, and resolved customers problems with computer software and hardware. Assisted field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Consulted with users to determine steps and procedures taken to identify and resolve the problem. Guided users through diagnostic and troubleshooting processes, which may included use of diagnostic tools and software and/or following verbal instructions. Collaborated with other staff to research and resolve problems.
Collaborated with programmers to explain errors and/or recommend modifications in programs. Arranged service by software or hardware vendors to repair or replace defective products. Maintained knowledge of technology innovations and trends.
Performed other related duties as assigned.
Site/licensing Coordinator
C3 CUSTOMER CONTACT CHANNELS
December 2012 to July 2019
Oversight of licensing application process for Health Care Insurance Sales Representatives to meet aggressive internal deadlines. Preform follow-up calls with various state licensing Boards to obtain application status. Collect, organize, track, and manage items requested by state Boards, for multiple providers. Including, but not limited to, fingerprint cards/background checks, Jurisprudence exams, CE Courses, peer references, transcripts, supervision request, license verifications, employment affiliations, notarized forms, photos, Board certification, etc. Scanning, faxing, mailing, and populating multiple forms and documents Manage data entry and status monitoring of pending, new, and expired licenses in credentialing Software. Ensure accurate records and verifications at all times for over 1,000 licenses. Track and process all staff practitioner license renewals on a monthly basis while updating system accordingly. Assist Network Operations team with weekly licensure audits to ensure accuracy. Develop a system for managing state-by-state continuing education requirements and ensuring practitioner compliance. Run monthly system scans on all credentialed practitioners. Research state licensing requirements, as needed
Build and maintain relationship with licensing vendor to ensure timely processing of all health insurance licenses. Manage and track licensing invoices, vouchers, and check request. Assist Credentialing Manager and Credentialing Coordinator with other functions, as needed. Skills
• Project management
• Analysis skills
• Analytics
Languages
• Spanish - Fluent
Links
linkedin.com/in/victoria-pena-b02a02227
Awards
Valedictorian
May 2007
Certifications and Licenses
Security Guard License
November 2024
Security Guard Trainer
April 2023
Driver's License
Present
Assessments
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
May 2023
Scheduling and budgeting
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Working with MS Word documents — Proficient
May 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Basic maintenance and repair — Proficient
May 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
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