Scrum Master Project Manager

PROFESSIONAL SUMMARY

Creative technology and business visionary with 20 years of executive and hands-on experience in the delivery of innovative technology solutions.

Expertise in Program and Project Management includes 15 years of PMI/Waterfall experience with large matrix, remote and global teams; full Project life cycle development with management of budgets in excess of $15 million.

Scrum Master Experience includes over 10 years of Enterprise Digital Transformation solutions delivery with Jira, DevOps, ServiceNow experience.

Experienced in Global PMO Solution Delivery; Global IT Delivery and Infrastructure Management; Technology Architecture and Enterprise Systems Integration; Business Requirements Development and Needs Analysis; Enterprise and Functional Workflow Analysis; Business Process Re-engineering; Digital Transformations; Change Management; and Risk Assessment/Management.

PROFESSIONAL EXPERIENCE

Program/Project Manager of Mergers & Acquisitions, Willow Lakes LLC, Jupiter, FL April 2023 – Present

As Product Owner, established comprehensive roadmaps for merger and acquisition initiatives, guaranteeing complete project delivery and sustained post-merger integration.

Devised strategies for key acquisitions, overseeing renovation and expansion efforts for hospitality and conference center facilities.

As Scrum Master,coordinated cross-functional teams to ensure the successful execution of acquisition projects, achieving outlined project goals.

Senior Project Manager/Scrum Master, Marriott Vacations Worldwide, Orlando, FL May 2021 – April 2023

In support of the VacationNext program, worked with project teams to identify/plan/resolve cross-project dependencies within the program.

Managed vendor partnerships and launched the Digital Owner onboarding platform, enhancing customer engagement and handling financial reporting including OPEX/CAPEX expenditures and budget forecasting.

Facilitated the selection and initial implementation of a Learning Management System for Vacation Owners, laying the foundation for future project development.

Directed the development and implementation of Marketing Phase 1 and Phase 2 websites, resulting in successful consolidation and in improved online marketing presence. Website Migration Phase 1: Delivered net-new Marketing website (MarriottVacations MVCS.com) in support of Product Transformation in 8/2022.

Work with and support Product Teams to identify and implement Owner data analytics and dashboards.

Utilized Jira, Aha!, ServiceNow, Teams, MS Project, Salesforce Sales/Marketing/Experience Clouds, and Smartsheets to streamline project management and execution.

Senior Project Manager/Scrum Master, Southeast Toyota Finance, Deerfield Park, FL June 2019 – Dec 2020

Directed the development and launch of a Vehicle Lease End Experience application using cloud technology, API development, and automated business processes in Salesforce Service Cloud, improving system efficiency and user experience.

Supervised the rebuild of the Customer Website template, including migrations to AWS and API development for backend system integration ensuring seamless data transformation with existing reporting infrastructures and data analytics.

Worked with Stakeholders and vendors to define requirements and deliver applications replacing existing outdated systems; included technology refresh(Cloud, API development for integration to legacy applications); automation of business processes/workflows in Salesforce Service Cloud platform. Identified change management strategies to incorporate into solution delivery.

Led the migration of existing Vehicle Repossession Workflow to Service Cloud which allowed for automating Dealer Lease payoffs and build the foundation layer for future process enhancement opportunities; supported Data Services with data analysis/research efforts.

Worked with senior PMO team to identify and implement enhancements for ServiceNow.

Project Manager for Enterprise Salesforce Implementation, AAA, Orlando FL June 2018 – March 2019

Managed program budget of $16 million including all financial reporting, tracking vendor SOWs and forecasting/variance reporting for 8 program workstreams.

As Senior Scrum Master, worked with multiple scrum teams to deliver Salesforce products across AAA companies. As Senior Project Manager, managed development, integration, testing, and implementation of AAA mobile applications.

Provided oversight for vendor implementation partner; managed enterprise implementation plan including change management plans.

Engaged business units to identify implementation requirements including API and ESB development, legacy systems modernization and integration, training, delivery, and support for AAA companies.

Senior Project Manager, Orange County Public Schools, Orlando, FL August 2017 – May 2018

Managed the implementation of a new cloud-based Student Information System, coordinating with 125 business leaders to define requirements and integrate 75 existing interfaces.

Directed vendor operations and maintained accountability for a $15 million project budget, utilizing Agile/Scrum and Waterfall methodologies to ensure a successful product launch.

Developed Change Management plan and orchestrated a training program for 14,000 district users, overseeing a team of business process owners, specialists, and technology teams to ensure effective system adoption.

Working with Business and IT teams, identified Master Data; devised and implemented Data Governance and Master Data Management.

Managed BI/Reporting gap analysis and development of reporting requirements; provided data analysis reports to aid in data migration.

Successful Go Live 1/2018.

Program Manager, Dark Horse Benefits, Orlando, FL Sept 2015 –August 2017

Collaborated with the Chief Information Officer and stakeholders to define business requirements, successfully implementing projects that enhanced online training, benefits administration, and technical support including strategic 5 year roadmap.

Directed the development of web portals and system integrations, improving service accessibility for users.

Oversaw the creation and execution of the onboarding process for external clients, streamlining vendor integration and contributing to the development and delivery of an Enterprise data warehouse.

Manager of Business Intelligence, Jagged Peak, Tampa, FL Feb 2014 – March 2015

Developed and executed a comprehensive BI strategy, including tool selection, data warehouse architecture, and the establishment of data governance policies, resulting in enhanced data accuracy and reporting capabilities.

Led the transformation of the Financial Reporting System, integrating disparate data sources into a cohesive Data Warehouse, and automated client billing processes, cutting billing time from 3 weeks to two days. Provided dashboards and data analytics with Power BI.

Collaborated with the PMO to standardize client onboarding and integration processes, contributing to the implementation of an Enterprise Reporting Platform with improved analytics and workflow metrics. Platform included revisions to and integrations of Warehouse inventory system, Point of Sales system, Logistic interfaces, and the Data Warehouse.

Senior Project Manager/Scrum Master, GerdauAmeristeel, Tampa, FL Jun 2010 – May 2013

As Senior Project Manager/Scrum Master for BI Reporting, worked with Marketing, Sales, Finance and Logistics managers to identify reporting needs, priorities and implement solutions prior to SAP conversions with management of budgets in excess of $5 million.

Collaborated with the global PMO to establish project management standards and audit processes, ensuring alignments with ITIL service management standards across all IT projects.

Managed cross-functional teams in the development and implementation of a system retirement and data retention strategy, resulting in the successful phase-out of 500 legacy systems over a three-year period, with strategy approval by senior management.

As SAP EDI Project Manager/Scrum Master, worked with business managers to review and prioritize North American EDI requirements prior to SAP migration, managed outsourced/vendor conversion of EDI systems during North American SAP implementation and provided ongoing business support during the conversion process. Responsibilities included RFI/RFP, vendor selection and management, conversion management, testing with external clients thru project closure. Led project from feasibility/needs assessment and project initiation thru project closing.

Senior Project Manager/Scrum Master, Travelers, Hartford, CT Feb 2009 – May 2010

Led multiple Scrum teams in the development and delivery of 4 Business Intelligence and Enterprise projects, including the management of project finances, resource allocation, and the oversight of testing and deployment, ensuring on-time completion.

Coordinated with system architects and stakeholders to refine data governance for the Personal Lines data warehouse, enhancing data access, and reporting consistency.

As Senior Project Manager, worked with Travelers PMO and IBM team to review and implement the integration of Agile framework best practices with existing PMO processes, standards and documentation.

Managed migration of Claims data from Travelers of NJ to corporate Claims system prior to closing the Claims application in NJ.

Manager of Information Technology, MtronPTI, Orlando, FL Feb 2007 – Jun 2008

Responsible for all aspects of strategic IT planning, IT roadmap, PMO and project management, business analysis and requirements, implementation and support worldwide as an integral component of business plan. Define IT Strategy and Technical Architecture, develop global data governance initiatives, implement standards and best practices.

Directed the development of a Data Warehouse solution, integrating date from four distinct ERP systems; optimized the server infrastructure and database processes, resulting in enhanced reporting capabilities and engineering productivity.

Led the selection and implementation of an Enterprise Resource Planning (ERP) system, including business requirement analysis, vendor demonstrations, contract negotiations, and overseeing change management strategies to ensure smooth adoption across the organization.

From RFI/RFP thru implementation, managed the migration to a global Cisco VOIP solution.

Working with vendors, managed upgrade of IT infrastructure for 2 US plants including switches, intrusion protection, and OS server upgrades.

Insured IT compliance for ISO 9000, SAS 70 and SOX requirements and created necessary documentation.

Director of Applications Systems/Solutions Architect, Vanguard Fire & Casualty, Winter Park, FL Sep 2005 – Feb 2007

Responsible for all aspects of custom and outsourced software development, delivery and support including business analysis and project management. Led all aspects of architecture and product development, including make vs. buy analysis, investment rationalization, and delivery schedule for high volume transaction application.

Directed the development and integration of a high-volume POS application system, streamlining the enterprise analysis and forecasting process through the delivery of a centralized data warehouse, which significantly reduced data redundancy and errors, and established robust governance protocols.

Oversaw the transition and systems integration during the merger with Winter Park Risk Services, enhancing operational efficiency by implementing new application development platforms, QA/UA testing procedures, and configuration management standards, while managing near-perfect availability of outsourced POS Application Systems.

Promoted from Senior Project Manager. Company sold Book of Business; relocated to NY.

Manager of IT Healthcare Services, CBIZ Worksite Services, Orlando FL Oct 2003 – Sep 2005

Responsible for planning, administration and supervision of IT departments including all information systems and voice/data telecommunications for 3 CBIZ companies, Call Center and Help Desk with 150 health benefits enrollers and 300 remote field enrollers on 24x7 basis.

Led the transformation of IT infrastructure, ensuring SOX compliance trough documentation and restructuring of software development, network administration, and operational processes.

Directed a Data Warehouse project that integrated healthcare enrollment applications with SQL databases, improving data accuracy in reporting by 75%.

Enhanced Technical Support and Help Desk efficiency, implementing standard processes that reduced field enroller system downtime and decreased Help Desk inquiries by 97%.

Implemented IVR Reporting for Call Center, worked with stakeholders and IT Teams to determine and implement reporting requirements.

Successfully elevated IT performance and accurate data reporting, enabled company to be sold.

Senior Technologist, Protegrity Insurance Services, Longwood FL Sep 2002 – Oct 2003

Provided effective project management of critical IT projects to support growing business needs. Proposed architectural solutions for secure, insurance services-oriented applications. Architected and implemented applications that supported Managed Care Services.

Led the design and implementation of secure online insurance applications, integrating Websphere with AS400 DB2 databases, and ensured HIPAA compliance across all web platforms, enhancing operational efficiency and accuracy in billing.

Developed a secure web application for immediate ‘first report of injury’ submissions which streamlined reporting processes and contributed to a substantial increase in revenue.

Managed development of Case Manager Portfolio web application. Automated processing resulted in increased productivity, accurate billing, and online project management of caseworkers which enabled company to realize exponential growth.

Senior IT Project Manager for Ecommerce Applications, Siemens ICN, Lake Mary, FL May 2000 –Sep 2002

Directed the full software development lifecycle for sophisticated web applications, ensuring comprehensive documentations and effective client communication during project execution.

Facilitated the development and implementation of a Marketing Portal incorporating Knowledge Management and Intranet functionalities, while establishing web UI standards and guidelines.

Coordinated with cross-functional teams to successfully execute a multi-site migration to web applications integrated with SAP, including the deployment of a Time Tracking tool with SAP synchronization.

Certifications/

Certified IBM Developer, CLP

Project Management Professional(PMP) - PMI

Certified Scrum Master(CSM) – Scrum Alliance

Certified Scrum Product Owner(CSPO) – Scrum Alliance

ITIL v3 Foundation Training

Lean Six Sigma Green Belt Training

EDUCATION:

Ramapo College of NJ: BS Studies in Computer Science

Morris County College: AS in Engineering Science

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