Customer Service Warehouse Worker

ANDREW MONTOYA

Colton, CA *****

909-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with experience at Amazon and Lululemon. Proven track record in customer service and team collaboration, consistently enhancing operational efficiency. Skilled in forklift operation and effective communication, contributing to reduced order processing times and improved guest experiences. Committed to maintaining high standards in fast-paced environments. Professional with experience in customer service and vehicle handling, prepared for valet responsibilities. Strong focus on team collaboration and achieving results. Reliable, flexible, and highly skilled in driving various types of vehicles. Valued for attention to safety, efficiency, and client satisfaction. SKILLS

• American sign language • Customer service

• Team collaboration • Conflict resolution

• Attention to detail • Time management

• Forklift operation • Effective communication

WORK HISTORY

11/2024 to Current Warehouse Worker

Lululemon – Ontario, CA

• Loaded, unloaded, and moved material to and from storage and production areas.

• Consistently lifted materials weighing as much as 50 pounds. Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

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Reduced order processing times with streamlined picking, packing, and shipping procedures.

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05/2022 to 10/2024 Valet Attendant

Yaamava Resort and Casino at San Manuel – Highland, CA Established positive guest relationships through consistent delivery of excellent customer service.

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Assisted in the training of new team members, ensuring consistent service quality across all attendants.

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• Welcomed arriving guests and explained car retrieval procedures. Reduced wait times for guests with effective communication and coordination among valet team members.

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• Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.

06/2021 to 05/2022 Delivery Driver

Amazon – Riverside, CA

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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• Loaded truck and properly secured items to prevent damage for deliveries.

• Operated vehicle safely in highly congested areas with no traffic violations. 08/2019 to 09/2021 Warehouse Worker

Amazon – San Bernardino, CA

• Loaded, unloaded, and moved material to and from storage and production areas.

• Consistently lifted materials weighing as much as 50 pounds. Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

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Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

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06/2014 to 09/2020 Barista

Starbucks – Colton, CA

• Maintained a clean and organized workspace for optimal productivity and safety. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

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Contributed to a positive team environment through effective communication and collaboration with colleagues.

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EDUCATION

Expected in 06/2028 No Degree: American Sign Language Riverside City College - Riverside, CA

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