Customer Service Accounts Receivable

KD

KELLEY DUGAN

*************@*****.*** 346-***-**** Pasadena, TX 77503

POS System Operation

Beverage knowledge

Employee Coaching

Upselling strategies

Engaging personality

Customer Service

Health codes compliance

Ordering Supplies

Responsible Alcohol Service

Anticipating guest needs

Complex Problem-Solving

Inventory

Service-oriented mindset

Better Times bar TX

Bartender Shift Manager

07/2017 - Current

Provided exceptional customer service by addressing customer complaints promptly and efficiently.

Utilized point-of-sale systems to process payments accurately and efficiently.

Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.

Implemented new policies and procedures related to customer service and operational processes.

Assisted in resolving customer complaints promptly and professionally. Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.

Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.

Affordable health care clinic Webster, TX

Medical Office Manager

07/2008 - 07/2013

Performed administrative tasks such as preparing correspondence or maintaining personnel files.

Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.

Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services. Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes. Scheduled appointments for patients in accordance with their individual needs and preferences.

Monitored inventory levels of supplies necessary for daily operations of the office.

Conducted regular audits of medical records to ensure accuracy and completeness of documentation.

Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents. Summary

Skills

Experience

Reviewed employee time sheets for accuracy before submitting them for payroll processing.

Provided support to physicians by organizing patient charts prior to scheduled appointments.

Performed data entry and processing into system databases and troubleshot minor computer issues.

Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.

Clear Lake High School Houston, TX

High School Diploma

06/1995

Education and Training

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