Customer Service Interior Design
Resume:
Janelle Jeremie
Mobile 908-***-****)
E-mail *******.*******@*****.***
EDUCATION
Woodbrook Government Secondary School 1996-2000
Alliance Francaise 2005
Introduction to French Language
Professional Interior Design 2006
Certificate in Interior Design (Part 1)
Trinidad & Tobago Hospitality & Tourism Institute – (To be completed) Associate Degree in the field of Tourism Management. CTS College of Business and Computer Science Ltd. 2022 Certificate in Introductory Counselling
QC Design School (Currently pursuing)
Certificate in International Colour Consulting (ICCP) Additional training has been done in the Microsoft Office Suite and LOMA Insurance Examinations.
EMPLOYMENT HISTORY
American Airlines (May 2023 – January 2024 )
Post: Customer Relations Representative
Core duties:
• Communicate with customers to investigate and resolve complaints.
• Work in a team environment to pursue creative solutions to service failures.
• Provide compensation to customers when appropriate.
• Assist in continuing efforts to improve customer service by collecting complaint information.
• Investigate customer complaints using a variety of software systems.
• Collaborate with Customer Relations Departments from our partner airlines to ensure customers receive a consistent level of service.
• Work with other departments to resolve service failures and maintain customers.
• Display a high level of professionalism, friendliness and composure when dealing with customers, including the ability to interpret and resolve customer needs. Imagine IT Solutions Ltd. (June 2022 – January 2023 Project ) Post: Business Manager
Core duties:
• Provides strategic advice and Insight to identify potential business opportunities.
• Manages HR, Marketing and Finance support functions.
• Supervises and monitors the work schedule(s) of technical/developer resources.
• Key Contributor for prospective software solutions. Colour Me Beautiful. (January 2019 – February 2021) Post: Managing Director
Core duties:
• Provision of colour consultancy and interior decorating and design services to retail, commercial and residential customers.
• Conceptualization of interior designs and space planning details for customers.
• Visiting customers’ job sites to offer consultancy and interior decorating advice as necessary.
• Assisting with product selection and new product introduction.
• Preparation of tenders, quotations and proposals for presentation to customers. Guardian Life of The Caribbean Ltd. (March 2017- March 2018) Post: Sales Representative
Core duties:
• To act as an intermediary between Guardian Life and their buyers, inclusive of individuals and businesses.
• To advise customers on the insurance policies or investments that best suit their needs.
• To fill-out and submit applications, issue quotations, maintain client records and prepare reports. In the event of a claim, assist customers to file and receive financial compensation for their loss.
• To provide customer service support to all clients.
• To seek out new customer opportunities daily as well as engage in ongoing client care for all existing customers.
• Delivery of policy contacts
• Issuing letters of acknowledgment to customers.
Agostini Marketing Ltd. (August 2012- February 2017) Post: Interior Design/Colour Consultant / Sales Representative Core duties:
• Provision of colour consultancy and interior decorating and design services to retail, commercial and residential customers.
• Preparation of colour renderings for the interior and exterior colour schemes using the colour software.
• Conceptualization of interior designs and space planning details for customers.
• Visiting customers’ job sites to offer consultancy and interior decorating advice as necessary.
• Assisting with product selection and new product introduction.
• Travelling abroad to attend purchasing and trade shows.
• Preparation of tenders, quotations and proposals for presentation to customers.
• Assisting with and advising on the merchandizing of the retail outlets owned by the company.
• Sourcing of complementary products, not sold by the company, in instances where there is an opportunity to do so.
• Ensuring the highest level of customer service delivery possible. Sissons Paints Ltd (January 2011 – June 2012)
Post: Colour Consultant
Core duties:
• Provision of colour consultancy services to retail, commercial and residential customers.
• Preparation of colour renderings for the interior and exterior colour schemes using the Colour Software.
• Visiting Colour Shops to offer training and consultancy as necessary.
• Preparation of tenders, quotations and proposals for presentation to customers. Business Equipment & Interiors Ltd (January 2010 – December 2010) Post: Sales Executive
Core duties:
• Analyze information and evaluate results so as to choose the optimum solution
• Troubleshoot and solve problems regarding sales and service.
• Direct and coordinate activities involving sales of manufacturing products or services.
• Collect and process of statistical data for management.
• Establish and maintain new business relationships via continuous communication with clients
• Introducing the company to the public, government and other external agencies.
• Ensure payments are made on new and existing accounts.
• Establish long-range objectives and specify the strategies and actions to achieve same. Island Finance Ltd. (September 2009- December 2009 Special Project) Post: Branch Sales Representative
Core duties:
• Ensure customer satisfaction with quality and service.
• Complete loan applications.
• Prepare the necessary paperwork to facilitate the daily operations of the department.
• Collect and process statistical data for management.
• Establish name recognition and generate sales via loans.
• Maintain business relationships by keeping new and existing clients.
• Create new business opportunities daily by sourcing new and potential clients.
• Ensure payments are made on new and existing accounts. Easy Pha-Max (August 2007- January 2009)
Post: Managing Director
Core duties:
• Establish name recognition and generate sales through a combination of sales and marketing techniques including corporate accounting development and judicious placement of advertising.
• Analyze complex situation, designed practical solutions and implemented cost- effective plans.
• Direct all activities while focusing on providing sales and services to the shareholders. Outstanding Achievements:
• Doubled overall sales in four months with repeat orders.
• Successful track record of growing new business to turnkey level by establishing sales volumes, orders and distribution processes, inventory control methods and training standards.
• Skilled Business Manager with experience in cash flow management, purchasing and people management.
Guardian Life of the Caribbean (July 2001- July 2008) Post: Case Officer
Core duties:
• Handling all “New Business” queries in an efficient and timely manner.
• Processing applications that were up for both review and cancellation.
• Collection and processing of statistical data used by various departments.
• Review an identification of errors with the settlement process of policies.
• Constant monitoring of pending reports to ensure a timely response and / or remedy.
• Training and supervision of junior staff members.
• Execution of revamped processes which lead to greater transaction efficiency. REFERENCES
1. Russel Crichlow
Senior Supervisor Electrical/Electronic Engineer
Marine Department
Offshore Technology Solutions Limited
06 Milling Avenue Sea Lots
Port of Spain
Trinidad & Tobago, W. I
*********@*******.***
2. Kirk Hogan LLM LEC
Attorney- at- Law
Hogan, Hogan & Co.
33 St. Vincent Street
Port of Spain
Trinidad & Tobago, W. I
868- 221-8674/ 868-***-****
**********@*****.***
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