Customer Service Patient Care
Resume:
MICHELLE LISTIM
**************@*****.***
Summary
A dedicated healthcare professional with a robust customer service and administrative support background. I possess expertise in managing high-volume telephone communications, scheduling appointments, and ensuring compliance with HIPAA regulations. I enhance operational efficiency and streamline processes by effectively utilizing EPIC software and the Microsoft Office Suite. I excel in promoting effective communication and elevating patient care through meticulous attention to detail and a collaborative approach. I am interested in a remote position focused on the tasks mentioned above.
Skills
● Patient Care Coordination
● Cross-Functional Communication
● Team Collaboration
● Electronic Health Records (EHR) Management
● Attention to Detail
● Scheduling and Follow-up
● Microsoft Office Suite Proficiency
● Problem-Solving
● High-Volume Call Management
● Adaptability
● HIPAA Compliance
● Customer Relations
Experience
Patient Service Representative III, 2013 - 2020
Carolina Family Practice & Sports Medicine Cary, NC
● Maintained accurate documentation of patient interactions using the EPIC EMR system, reducing record-keeping errors by 25%.
● Collaborated with cross-functional teams to analyze patient data, uncovering key patterns that improved patient engagement.
● Streamlined patient care coordination, resolving 95% of inquiries and concerns on the first call, significantly enhancing patient satisfaction scores.
● Ensured full compliance with HIPAA and security protocols, safeguarding patient confidentiality and maintaining high standards of data security.
● Led quality control initiatives that reduced non-compliance incidents by 30%, enhancing adherence to health industry standards and improving overall service quality. Office Administrative Assistant, 1993 - 2013
Amdocs Morrisville, NC
● Delivered comprehensive office support for two locations, efficiently managing the needs of up to 50 employees from diverse cultural backgrounds, which boosted team productivity by 15%.
● Prepared and maintained HR documentation, including forms, reports, logs, and records, ensuring accuracy and compliance with company policies.
● Scheduled and coordinated meetings for executives across different countries and time zones, enhancing team collaboration and cross-border communication.
● Arranged all aspects of meeting logistics, from preparing materials to recording detailed minutes, ensuring effective communication among stakeholders.
● Negotiated improved contract terms with key vendors, achieving a 20% reduction in costs while upholding high standards for office supplies and services.
Technical Typist, 1987-1991
Amdocs - Tel-Aviv Israel
● Typed Technical documents using words and graphics
● Team Collaboration
Office Administrator, 1985-1987
Computer land Tel-Aviv, IL
● Provide administrative support to executives and team members, including managing calendars, scheduling meetings, and coordinating travel arrangements.
● Support human resources activities by preparing and processing forms, maintaining employee records, and coordinating staff communications.
● Develop and implement office procedures and best practices to improve workflow and operational efficiency. Education and Training
Beit Berl Teachers Training College - Ramat Gan, Israel Education - Teacher of English as a Second Language Wake Technical College Raleigh, NC
Medical Billing And Coding
Schoolcraft College, Michigan
Medical Transcription
Additional Experience and Skills
● Call center experience
● Retail experience including cash register/POS skills
● Multiline telephone skills
● Various EMR systems
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