Social Media Customer Service

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

#** * ******* ******* *****, Barrackpore

********.*****.********@*****.***

SAMANTHA MORRISON 868-***-****

Dedicated and adaptable worker with previous experience as a Customer Service Cashier and Social Media Manager, combining great interpersonal skills with digital marketing knowledge. Capable of creating outstanding client experiences, efficiently processing transactions, and establishing a strong online presence. Known for a strong work ethic, versatility, and the capacity to flourish in fast-paced situations. Capable at handling customer concerns, resolving issues, managing social media campaigns, and developing interesting content to increase audience engagement. I'm hoping to use my wide skill set to contribute to a dynamic and customer-focused company. Parvati Girls Hindu College

2018-2023

George Brown College

Continuing Education Jan 2024- Apr-2024

Customer service

Content creation

Cash handling

Graphic design

Social media strategy

Community engagement

Inventory management

Analytics and reporting

Communication

Organizational skills

Problem-solving

Collaboration

Trend analysis

Store operations

Time management Skills

High School Diploma Customer Service Cashier

Certification In Interior Design

Deluxe Auto Centre, July 2022-September 2023

Operated cash register and accurately processed payments, returns, and exchanges, ensuring excellent customer service.

Maintained a clean and organized checkout area by cleaning counters, shelves, and windows

Performed store opening and closing duties, including securing registers and preparing daily reports.

Used POS systems to compute accurate sales prices, process cash, checks, and credit card transactions.

Restocked shelves and monitored inventory levels to ensure the availability of merchandise and an organized display area.

Collaborated with team members to maintain a smooth and efficient store operation, providing support as needed.

Social Media Manager (Temporary)

23 Degrees Roastery, September- November 2024

Developed strategies for increasing follower count. Optimized reach through strategic hashtag usage and targeted audience segmentation.

Researched influencers within target market segments to build relationships with potential customers.

Analyzed analytics data from different social media channels to inform future campaigns.

Designed eye-catching graphics and multimedia content using tools like Adobe Creative Suite, Canva, and other design software to enhance brand identity.

Recruited new clients by outreach strategies, and social media promotions, contributing to business growth.

CERTIFICATIONS

First Aid Certification

CPR Certification

REFRENCE

Reference Upon Request

Contact this candidate