Store Manager Customer Service
Resume:
Brittany Pothier
Results-Driven Store Manager Specializing in Operations and Sales, Customer Experience, and Team Leadership
Mims, FL 32754
*********@*****.***
Professional Summary
Extremely motivated and hardworking store manager with 20+ years customer service experience. Willing to relocate to: Titusville, FL - Palm Beach, FL - Orlando, FL Authorized to work in the US for any employer
Work Experience
Store Manager
Neon Marketplace-East Greenwich, RI
October 2024 to Present
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Managed a team of 15 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Implemented cost-saving measures that resulted in a 5% reduction in operational expenses
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Coordinated with corporate headquarters on product assortment decisions based on local market demands
Store Manager
Cumberland Farms-Coventry, RI
December 2020 to September 2024
• Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours
• Increased overall sales revenue through targeted promotional campaigns and upselling techniques
• Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
• Coordinated with corporate headquarters on product assortment decisions based on local market demands
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Implemented cost-saving measures that resulted in a reduction in operational expenses
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Optimized inventory control processes to minimize stockouts while reducing excess inventory
• Managed a team of 12 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
Cashier/Customer Service
Subway-Cranston, RI
May 2018 to May 2019
Maintain a balanced cash draw, prepare sandwiches to customers satisfaction, receive proper payment for items purchased, inventory, stock merchandise, resolve customer complaints, key holder, open store Cashier/Sales Associate
Miracle Car Wash-Cranston, RI
March 2016 to April 2018
Key holder, opened and closed store, maintain a balanced cash draw, appointment setter, inventory, placing merchandise order, stock new merchandise, assist customers with wash selections, upsell merchandise, general cleaning duties
Cashier/Customer Service
Vasilios Pizza-Providence, RI
July 2014 to February 2016
Take customers orders via multi-line phone system, online, and in-person, receive proper payment for items purchased, maintain a balanced cash draw, assist drivers with preparing deliveries, maintain a clean dining room and counter area, resolve customer complaints in a polite, professional manner, train new employees in a very fast paced work environment Bartender
Nara Hookah Lounge and Restaurant-Providence, RI
May 2013 to July 2014
Greet every customer upon entering establishment, prepare all beverages and cocktails for bar and restaurant customers, knowledge of specialty cocktails and menu items, keep a clean and stocked bar at all times, receive proper payments for food/beverage orders, ensure customers satisfaction to generate repeat clientele
Server
University Club-Providence, RI
January 2012 to April 2013
Greeted every guest by name upon arrival, hung up any hats, coats, umbrellas, etc., Took guests food and beverage order and delivered in a timely fashion, ensure guests quality and satisfaction of meal, offered extensive knowledge of food and wine pairing, set tables per reservations, polished all glassware and utensils
Server/Hostess
SHULA'S 347 GRILL-Providence, RI
October 2010 to January 2012
Located in the Hilton Providence, catered to hotel guests and walk-in clientele, served breakfast, lunch, and dinner, greeted each guest with a warm friendly smile, extensive food and beverage menu knowledge, served large groups of up to 50 guests, also served business luncheons in multiple conference rooms, room service deliveries and floor sweeps, ensure guest satisfaction to generate repeat clientele for the hotel and restaurant
Server/Hostess
The Spa at Norwich Inn-Norwich, CT
July 2008 to September 2010
Greeted every guest with enthusiastic hellos and goodbyes in a warm, friendly manner, booked reservations, memorized menu and ingredients, took guests food and beverage order by memory, cleared and re-set tables, took orders over the phone and delivered to anywhere on property (ex: villas, hotel rooms, spa lobby, bar guests, poolside), ensured guests properly paid for or signed their order to their appropriate room number
Server/Cashier
Brooklyn Pizza-Brooklyn, CT
August 2005 to June 2008
Took dining room customers food and beverage orders, phone orders, and walk-ins, delivered food and beverage in a timely fashion, maintained a balanced cash draw, received proper payments for dining room and take-out customers, cleared and re-set dining room tables Education
High school or equivalent in Business Management and Accounting Killingly High School-Danielson, CT
August 2002 to June 2006
Skills
• Marketing
• Sales
• Filing
• Math
• Cash management
• Employment & labor law
• Communication skills
• Payroll
• Presentation skills
• Hospitality
• Computer literacy
• Contracts
• Time management
• Bookkeeping (5 years)
• Financial services
• Administrative Assistant
• Relationship management
• Retail sales
• Data Entry
• Team development
• Accounts Payable
• Team management
• Debits & credits
• Supervising experience (5 years)
• Mentoring
• Business management (6 years)
• Assistant manager experience
• Scheduling (10+ years)
• Office experience
• Microsoft Office
• Computer skills (10+ years)
• Supply chain management
• Phone etiquette
• Hotel experience (8 years)
• Social media marketing
• Writing skills
• Research
• Microsoft Excel
• Microsoft Word
• Sales management
• Management (3 years)
• Organizational skills
• Retail management
• accounting
• Delivery driver experience
• Customer service
• Leadership
• Quality assurance
• Recruiting
• Billing
• Product marketing
• Office management
• Public speaking
• Typing
• Outlook
• Accounting
• Mechanical knowledge (10+ years)
• General ledger accounting
• Account management
• Receptionist
• Multi-line Phone Systems (10+ years)
• Cash Handling (10+ years)
• Merchandising
• Administrative experience
• Word
• Baking
• Inventory Control (5 years)
Certifications and Licenses
Bartenders license
Present
Driver's License
Food Safety Manager Certification
December 2023 to December 2028
Food Handler Certification
Non-CDL Class C
ServSafe
Certified Supply Chain Professional
Bartender License
Additional Information
Skills
• Strong communication skills and customer focus.
• Bar experience.
• Computer experience.
• Extensive food and beverage knowledge.
• Large event catering.
• Excellent organization and multitasking skills.
• Commitment to quality and service.
• Familiar with proper food and beverage handling procedures.
• Perform well in high-demand, fast-
paced environments.
Keywords
Server, hostess, Micros POS, customer service, room service cashier, employee training, alcohol knowledge, wine sales, fine dining, TIPS certified, certified bartender
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