Customer Service Satisfaction
Resume:
MP
Marquita Prince
Professional Summary
Dedicated and detail-oriented employee with a strong work ethic, excelling independently and collaboratively within a team. Quick learner who easily adapts to new challenges and environments. Authorized to work in the US for any employer, showing loyalty and commitment to professional growth and success.
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
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Work History
Walgreens - PCC Technician
Orlando, FL
10/2019 - Current
Asurion - Tech Support/Sales
Orlando, FL
08/2022 - 03/2023
Enter prescription data into Walgreens software by reading prescriptions, translating information into system codes, transcribing details (drug name, strength, directions, refills and prescriber information
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● Handles patient prescription request within HIPPA guidelines Engaged with 100+ customers during shifts, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction
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● Knowledge of SIG codes
● Knowledge of medication brand and generic names
Used critical thinking to break down problems, evaluate solutions and make decisions.
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***********@*****.***
Orlando, FL 32806
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Skills
● Organization and time management
● Multitasking Abilities
● Attention to detail
● Problem-solving
● Friendly, positive attitude
● Relationship building
● Customer service 10+ years
● Active listening
● Calm under pressure
● Technical support
● Computer skills
Certifications and Licenses
● Pharmacy Technician License
● December 2024 to December 2026
Education
01/2001
Parkland High School
El Paso, TX
Cigna - Customer Service Representative
Orlando, FL
04/2020 - 03/2021
Magic Beauty Supply - Manager Assistant
Orlando, FL
08/2014 - 07/2019
● Strong attention detail while multitasking with speed and accuracy Demonstrated respect, friendliness and willingness to help wherever needed.
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Knowledge of multiple hardware platforms and operating systems including Windows, Android, Apple IOS, Motorola, wireless technology, wireless equipment and applications
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Sell Asurion smart home and other products on every call averaging 50% of sales
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Responding to 85+ phone inquiries and addressing patient's questions and concerns while documenting all interactions in real-time.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Delivered 100% exceptional service to customers, assisting them in locating products and answering inquiries.
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Support inventory management by assisting with pricing, labeling and stock organization
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Processed transactions efficiently at checkout, handling cash and card payments accurately
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Provide knowledgeable insights on product features and benefits to enhance customer decision-making.
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Maintained a clean organized sales floor to ensure a welcoming environment for customers
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● Ability to stand, work, and walk for an extended time period Additional Information
Over ten years experience in customer service. Self motivated and able to motivate others. Interface with all ages and ethnic backgrounds. Proven ability to work efficiently and effectively under pressure. Adept at defining customer requirements and meeting their needs. High School Diploma: general studies
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