Customer Service Data Entry
Resume:
LINDIA
LAIDLAW
INGRAM
************@*****.***
Doral, FL 33178
CONTACT
SKILLS
• Order verification
• MS Office Suite
• Data entry
• Epic
• Order processing
• Order fulfillment
• Customer service
• Multitasking and organization
• Teamwork
• Time management abilities
LANGUAGES
• Spanish
Bilingual
• English
Bilingual
Bringing expertise in patient coordination and customer service, with strengths in communication and insurance verification. Skilled in appointment scheduling and maintaining accurate patient records with a focus on confidentiality. Demonstrates proficiency in data entry and the use of systems like MS Office Suite and Epic.
PROFESSIONAL SUMMARY
Patient Access Coordinator
Memorial Healthcare System, South Broward, FL
Customer Service Representative
United Nations Service, United Healthcare Insurance, US EXPERIENCE
January 2022 - Present
Coordinated scheduling, rescheduling, and canceling for more than 30
• Physicians across Memorial Healthcare clinics
Assisted patients with referrals, created new profiles, processed
• medication refills, and ensured patient information is up to date Provided empathetic and professional service, maintaining patient
• confidentiality, and ensuring insurance accuracy
• Adhered to HIPAA standards and followed protocols Verified accuracy of demographic information entered into system by
• verifying against driver's license or other forms of identification. Handled incoming calls professionally and responded promptly to
• inquiries or requests for assistance.
Reviewed documentation submitted by patients for completeness
• before entering into system.
Provided exceptional customer service to patients and families,
• demonstrating effective communication skills.
Scheduled follow-up appointments as requested by physicians or
• other healthcare professionals.
Ensured that medical records were updated with current patient
• information as needed.
January 2022 - December 2022
Responded to customer queries, addressed complaints, and provided
• detailed information about healthcare policies
Handled customer complaints and inquiries courteously and
• efficiently.
Developed strong customer relationships and loyalty through effective
• communication.
January 2021 - December 2022
Package Delivery Driver
Amazon Delivery, US
Order Management Specialist
Grainger Panama Services, S. de R.L, US
Senior Sales Support Representative
Dell Panama S. de R.L, US
Successfully navigated congested city streets, utilizing GPS navigation
• systems and maps to ensure timely package delivery. Used phone to capture electronic customer signatures upon
• completion of scheduled deliveries.
Adhered to assigned routes and followed time schedules to maximize
• on-time deliveries.
Provided friendly customer service while delivering packages to
• residential and commercial locations in a safe manner. Demonstrated excellent time management abilities by completing
• deliveries on schedule with minimal delays.
Delivered packages to customer locations, meeting established
• delivery goals.
Exercised safety and caution to prevent shortages and damage to
• packages.
Reviewed orders before and after delivery for accuracy and
• completeness.
Operated company vehicles safely in compliance with Department of
• Transportation guidelines.
Maintained reliable and prompt attendance to ensure customer
• satisfaction and timely delivery of packages.
January 2017 - December 2020
Processed and tracked orders, maintained sales records, and ensured
• timely shipping
Managed vendor communications and facilitated large order
• processing while ensuring pricing accuracy
Collaborated with sales team to develop strategies for improving
• customer satisfaction.
Developed and implemented efficient procedures for order entry,
• tracking, and fulfillment.
Identified potential areas of improvement in order management
• system design.
Researched discrepancies in orders and took corrective action as
• needed.
Provided customer service support to ensure accurate and timely
• processing of orders.
• Fulfilled orders based on priority, time and date desired by customers. Managed customer orders and inquiries in a professional and efficient
• manner.
Verified customer and order information for correctness, checking
• against previously obtained information.
November 2004 - November 2016
Provided technical support to sales teams by analyzing customer
• requirements and developing solutions.
Developed relationships with key customers to increase loyalty and
• maximize revenue opportunities.
Identified areas of improvement within existing processes related to
• sales operations and support functions.
Performed administrative tasks such as creating purchase orders,
• invoices, and credit memos, as needed.
Prepared detailed quotes based on customer needs using pricing
• guidelines provided by management.
Monitored customer accounts for opportunities to upsell or cross-sell
• additional products or services.
Responded to customer service and product issues, resolving
• complaints concerning invoices, shipments or product terms of credit. Processed customer orders, exchanges, and returns, keeping
• customers informed about progress.
Placed special orders, submitted online orders, or contacted other
• stores to find desired items.
Health Information Management Associate
Ultimate Medical Academy
Business Administration in Tourism & Hotel Industries Interamericana of Panama University, US
High School Diploma
Institute Benigno Jimenez Garay
EDUCATION
Expected graduation August 2025
January 2002
November 1989
Contact this candidate