Customer Service Administrative Support

ALICIA DAVIS

561-***-**** *****.********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and proactive Administrative Professional with over 5 years of experience supporting office operations, customer service, and financial functions in fast-paced environments. Highly skilled in managing schedules, maintaining accurate records, processing documents, and communicating effectively across departments. Proficient in Microsoft Office Suite, PeopleSoft Financials, QuickBooks, and SABRE. Recognized for multitasking, team collaboration, and delivering top-quality administrative support with professionalism and integrity.

KEY SKILLS

● Office Administration & Clerical Support

● Data Entry & Document Management

● Customer Service & Conflict Resolution

● Scheduling & Calendar Management

● Financial Reporting & Recordkeeping

● Microsoft Office (Word, Excel, PowerPoint)

● QuickBooks & PeopleSoft Financial

PROFESSIONAL EXPERIENCE

Administrative Support / Customer Service Agent

Silver Airways – Fort Lauderdale, FL

2024 – 2025

● Supported front-line administrative tasks including scheduling, passenger documentation, and daily reporting using SABRE.

● Maintained detailed records of customer interactions, processed bookings, and ensured compliance with travel regulations.

ALICIA DAVIS

561-***-**** *****.********@*****.***

● Collaborated with cross-functional departments to coordinate logistics and provide updates on operations.

● Mentored new hires, introducing them to procedures, systems, and service standards.

● Delivered outstanding service while adhering to safety and confidentiality protocols. Digital Personal Shopper / Administrative Support

Walmart – West Palm Beach, FL

2023 – 2024

● Managed mobile systems to fulfill and document customer orders with precision and efficiency.

● Handled customer inquiries and resolved order issues with professionalism and speed.

● Organized inventory and maintained up-to-date order tracking and reporting.

● Assisted supervisors with daily task coordination and process improvement. Office Receiving Clerk

Sheridan College – Mississauga, Canada

2022 – 2023

● Entered purchase orders and updated financial records using PeopleSoft Financial.

● Coordinated with vendors and departments to clarify shipment discrepancies and ensure timely deliveries.

● Prepared audit-ready documentation and maintained organized filing systems.

● Supported administrative operations by assisting with inventory controls and internal communications.

Guest Services / Front Desk Associate (Cast Member) SilverCity Cineplex – Canada

2012 – 2022

● Provided front-desk administrative support, including POS transactions, guest check-ins, and complaint resolution.

● Maintained accurate logs, processed tickets, and balanced sales reports.

● Awarded Employee of the Month for exceptional customer interaction and work ethic.

● Ensured compliance with company policies and provincial regulations. ALICIA DAVIS

561-***-**** *****.********@*****.***

Bookkeeper / Administrative Clerk

VN Accounting Solutions – Canada

2012 – 2014

● Managed data entry for financial transactions, accounts receivable/payable, and payroll.

● Reconciled bank statements, organized documentation, and filed financial records in compliance with internal controls.

● Supported general office operations, scheduling meetings and managing client files. EDUCATION

Bachelor of Honours Degree – Accounting

Sheridan College, Pilon School of Business – Mississauga, Canada Graduated: 2022

Diploma – Business Administration (Accounting)

Sheridan College, Pilon School of Business – Brampton, Canada Graduated: 2016

REFERENCES

Brian Timmins

Operations Manager, Silver Airways LLC

Phone: 954-***-**** ️ *****.*******@*************.*** Pushpanjli Mannarino

Station Trainer, Silver Airways LLC

Phone: 954-***-**** ️ **********.*********@*************.*** Taniesha Murray

Pastor, Christ Tabernacle Prophetic Ministry

Phone: 954-***-****

Former colleague at Silver Airways

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