Customer Service Front Desk
Resume:
CONTACT ME
EDUCATION
No. **** Hatcliffe
Cooperative Borrowdale
Harare,
Zimbabwe
*********@*****.***
Midlands State university, Gweru
Bachelor of Commerce Degree in
Tourism and Hospitality Management
2020 - 2024
SKILLS
November 2024 - Present
Imba Matombo Private Hotel
Events Coordinator
Planning, coordinating, and executing events such as weddings, conferences, and private parties
Working closely with clients to customize event packages and ensure customer satisfaction. Managing vendors, décor, entertainment, and catering logistics.Conducting event debriefs and collecting client feedback for continuous improvement. Preparing event budgets, overseeing invoicing, and ensuring profitability. Customer service and relations.
Communication and interpersonal
skills.
Event planning and coordination
Administrative support
Time management and organization.
Microsoft Office Suite (Word, Excel,
Outlook)
Competent with computers and
hospitality software.
Attention to detail and problem
solving techniques.
Teamwork and collaboration skills
T o u r i s m a n d H o s p i t a l i t y
M a n a g e m e n t
Amy
Misora
WORK EXPERIENCE
REFERENCES Mr. Courage Juru
The Duncan's Restaurant
******************@*****.**
m +263-**-***-**** General
Manager
Miss P.N. Hombasha
Imba Matombo Lodge Harare
Zimbabwe
Administration & Accounts
********@***********.***
Mount Pleasant High School
Advanced Level
2 A Level Passes
2017 - 2018
Vainona High School
Ordinary Level
7 O Level Passes
2013 - 2016
PROFFESSIONAL SUMMARY
Experienced hospitality professional with a strong background in restaurant operations, event coordination, and team leadership. Proven skills in customer service, financial oversight, inventory management, and health and safety compliance. Currently an Events Coordinator at Imba Matombo Lodge, with a track record of enhancing service quality and operational efficiency. Committed to delivering exceptional dining experiences and driving team success.
June-November 2024
Imba Matombo Private Hotel
General Managers Personal Assistant
Schedule meetings and manage calendars.
Answer phone calls and emails taking messages
Take accurate and comprehensive notes at meetings. Assist with daily time management a run errands as requested Ensure efficient office operations through effective communication and organization. Assist in the coordination of meetings and events, enhancing team collaboration. December 2023 - January 2024
The Duncan's Restaurant
Casual Employment
Greeted guests and provided exceptional customer service Assisted with food and beverage service
Prepared and arranged food.
Meal preparation o Worked collaboratively with the team. Ensured food safety standards were met o Maintained cleanliness and organization of public areas
August 2022 - April 2023
Imba Matombo Private Hotel
Internship
Front Office Personnel
Delivered exceptional customer Service in various
roles, including front desk and guest relations.
Assisted with check in and check out processes,
handling guest inquiries and complaints with
professionalism
Waitressing
Greeted guests and provided exceptional customer
service
Assisted with food and beverage service
Maintained cleanliness and organization of public
areas
Housekeeping
Assisted in cleaning guest rooms. public
areas ensuring immaculate environments
Washed and ironed laundry.
Collaborated and communicated with the
front office on guestrooms conditions and
availability.
Stores and loss control
Participated in stock taking
Distributed orders to their designated
departments.
Communicated and negotiated with
suppliers.
Mrs. Felicity Ncube
Sibonile Happiness PVO
Manager
***************@*****.***
Dr. Nyahunzvi
Midlands State University
Chairperson
*********@*****.***.**.**
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