Desk Adjuster Customer Service
Resume:
Shakeitha
Satterfield
S R . P R O P E R T Y D E S K A D J U S T E R
********************@*****.***
Grand Prairie TX
ENGLISH Native
Service-oriented with 8 years of background in
adjusting. Core competencies include property
damage and estimating, excellent communication, and time management skills.
Highly organized and detail-oriented individual with a strong background in customer service and insurance claims processing seeking a Desk Adjuster role.
Experienced professional with a proven track record of accurately assessing property damage and
negotiating settlements looking to utilize expertise as a Desk Adjuster.
Motivated and efficient team player with excellent communication skills and a deep knowledge of
insurance policies and regulations eager to excel in a Desk Adjuster position.
PROPERTY DESK ADJUSTER Jul 2024 - Present
APEX CLAIMS MANAGEMENT Grand Prairie, TX
SR. PROPERTY DESK
ADJUSTER
Jan 2021 - May 2024
DAVIES GROUP LLC COPPEL, TX
9/2022 USAA CAT TEA TEAM LEAD/TRAINING
2021- 2022 SUPPLEMENT TEAM FOR PROGRESSIVE
UNDERWRITING SERVICE
ASSISTANT AUTO
Jul 2022 - Aug 2022
State Farm RICHARDSON, TX
SR MORTGAGE LOAN
PROCESSOR
Aug 2020 - Jun 2022
Aspire Financial dba Texaslending.com
CAT DESK ADJUSTER Aug 2020 - Dec 2021
IAS CLAIMS COPPEL, TX
SEASONAL DA- Louisiana Citizens
Developed strong expertise in insurance policies and coverages, positioning myself as a leader to my peers.
Inspected losses, completing Xactimate reports and using XactAnalysis to verify coverage.
Ranked among the top 10% of all company adjusters by completing an average of five claims daily.
Analyzed coverage and determined the optimal course of action. Resolved complex claims involving hail, fire, flood, and hurricane damage. Managed the complete construction process, from pouring concrete pads to measuring and ensuring installation was correct on projects ranging over 100k
Knowledgeable regarding construction cost, estimating, and worksite safety
ADJUSTER TRAINEE Nov 2017 - Mar 2018
ACORN DALLAS, TX
PROPERTY CLAIMS
ADJUSTER
Mar 2018 - Nov 2019
ONE CLAIMS IRVING, TX
MORTGAGE PROCESSOR Mar 2011 - Nov 2017
First American/CoreLogic WESLAKE, TX
TRADE SCHOOL Sep 2006 - Nov 2007
MJ's Beauty Academy DALLAS, TX
HIGH SCHOOL DIPLOMA Aug 1998 - May 2000
A MACEO SMITH HIGH DALLAS, TX
GUIDEWIRE CERTIFIED, PLR, USAA CERTIFIED, ALLSTATE CERTIFIED, STATE FARM CERTIFIED, & LOUSIANA CITIZENS CERTIFIED S K I L L S
Microsoft Word, Excel, Outlook, and
PowerPoint, Xactimate, Symbility,
PLR, Guidewire
Insurance Licenses Held : AL, FL, GA,
IN, KY, LA, MS, NC, NM, SC and TX-
home state, USAA Certified, State
Farm Certified, Allstate Certified
Superior communication skills are
essential for success in this role
Analytical thinking skills are needed
to properly evaluate the complexity
of claims
A strong attention to detail is
necessary as claims adjusters must
carefully review documents and
policies
Solid writing skills are an asset as
you will be responsible for creating
claim reports
Skill and experience with
negotiations
Sound computer skills or the ability
to quickly learn new software
A strong work ethic and time
management skills to efficiently
handle a large caseload
L A N G U A G E S
E X P E R I E N C E
Several years of experience as a Property Desk Adjuster with a focus on residential properties.
Skilled in assessing and evaluating property damage, investigating claims, and negotiating settlement agreements with clients and insurance companies.
Proven track record of successfully handling a high volume of claims and maintaining a high level of customer satisfaction. Experience in documenting claim files, reviewing policy coverage, and communicating effectively with all parties involved in the claims process.
Familiarity with insurance policies, regulations, and guidelines related to property claims.
Evaluate previous insurance claims and other information to determine coverage
Coordinate the services of mitigation, debris and/or tree removal, contractors, etc. to ensure damage is repaired
Negotiate claim settlements with claimants and/or their legal teams
(sometimes PA)
USE Xacatimate and Symbility
Complete DOI complaints and CEO escalations Review claims for Full/Partial Denials and send the letter to the insured -for the whole claim center
Work claim from FNOL to closed including making payments with authority to $50k
Processing supplement claims for accuracy based on carrier guidelines and resolving issues
GUIDEWIRE CERTIFIED & PLR Xactimate proficiency working to update estimates
3 years of experience in property damage assessment and claims processing at a national insurance company.
Successfully negotiated settlements with clients and contractors on property damage claims.
Proficient in interpreting insurance policies and determining coverage for property damage claims.
Managed a caseload of property damage claims, prioritizing tasks and meeting deadlines.
Managed and processed auto insurance applications for accuracy and completeness.
Assisted underwriters in evaluating risks and determining appropriate coverage.
Reviewed and analyzed insurance policies to ensure compliance with company guidelines.
Performed data entry and maintained electronic files for easy access and reference.
Collaborated with agents and brokers to gather necessary information for underwriting decisions.
5 years of experience processing mortgage loans for a reputable financial institution
Managed a portfolio of 100+ loans from application to closing, ensuring compliance with all regulations
Successfully coordinated with loan officers, underwriters, and clients to expedite the loan approval process
Proficient in reviewing loan documents, credit reports, and financial statements to assess borrower eligibility
Reviewed and verified financial documents and credit history for loan applicants.
Provided excellent customer service and answered queries related to mortgage loans.
Maintains pipelines for FHA, VA, Full DOC, Streamline and Conventional loans
Analyzed coverage, liability, and damages to determine claim value. Communicated with policyholders, claimants, and attorneys to negotiate settlements.
Managed a team of junior adjusters to evaluate and settle claims efficiently.
Provides individual decision-making within authority limits General knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Processed and investigated property damage claims for residential and commercial properties
Assessed and evaluated property damages and determined coverage eligibility
Managed communication with policyholders, contractors, and other parties involved in the claims process
Negotiated settlements and issued payments for approved claims in a timely manner
Managed loan applications from inception to closing, ensuring compliance with regulations and company policies.
Analyzed financial documents and credit reports to determine loan eligibility and risk assessment.
Communicated with borrowers, underwriters, and loan officers to provide updates on application status and requirements. Processed mortgage applications, reviewing documents and ensuring compliance with regulations.
Analyzed and verified borrower financial information for loan approval.
Communicated with clients, underwriters, and loan officers to resolve any issues and expedite approval process.
E D U C A T I O N
C E R T I F I C A T I O N S & C O U R S E S
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