Customer Service Assistant Manager
Resume:
Rhyan Thomas
Lawrenceville, GA *****
**************@*****.***
Professional Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations, and boosting customer satisfaction. Achieves success in increasing sales, and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service, and operational compliance. Sipping, packing, receiving, and RF outstanding relationship builder, skilled at gaining, and maintaining the trust and respect of customers, partners, executives, and clientele. Authorized to work in the US for any employer
Work Experience
Loan Processor- Collections/ SkipTrace
TitleMax Financial/ National check Resonation-Tucker, GA December 2024 to Present
• Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner
• Maintained confidentiality and security of borrower information in accordance with privacy regulations and company policies
• Utilized loan origination software to input and track loan data, ensuring accuracy and completeness of information
• Reviewed and evaluated appraisals, title reports, and other documents to identify and address any discrepancies or issues that may impact loan approval
• Ensured compliance with lending regulations, company policies, and industry best practices throughout the loan processing cycle
• Managed and processed mortgage loan applications from initiation to closing, ensuring accuracy, completeness, and compliance with regulatory requirements
• Jr. Tax Preparer
Assistant Manager
Shoe Carnival Inc.-Lawrenceville, GA
2016 to 2024
• Key holding Assistant Manager, overseeing the daily operations of the store, assists with customer service, running promotions, overseeing sales, inventory control, shipping, receiving, scanning, light lifting, 10/30lbs.
• Adhering to compliance with all applicable laws regarding health codes, labor regulations, and safety standards. Collaborates with other departments (stores) to develop promotional campaigns in order to develop strategies for achieving sales targets and improving customer satisfaction.
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
Patient Account Specialist
CareCentrix-Tampa, FL
2014 to 2016
• Take in bound calls from customers, insurance, and Durable Medical Equipment Service providers.
• Exercised good judgment, interpret reports, and retains knowledgeable details of all related CareCentrix contracts including BlueCross BlueShield, Cigna, and other insurance companies' policies and procedures. Maintains teamwork, customer service production and quality standards to assure timely, efficient and accurate one call resolution.
• Utilizes various resources to determine patients' eligibility, benefits, and health plan confirmation. Including online payer databases, CareCentrix Eligibility platforms, and medical records that may result in provider or payer recoup/rejection activity.
• Document all incidences on phone calls into the Unity software
• Perform additional duties as needed/requested.
• Maintain patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA), and company policies and procedures
• Solving any patient issues that may arise during the process of their health care. Skills
• Assistant Manager Experience
• Merchandising
• Interviewing
• Cash handling
• key holder
• Customer service (10+ years)
• Order picker
• Inventory control
• Store Management Experience
• Warehouse experience (3 years)
Certifications and Licenses
Driver's License
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