Customer Service Ophthalmic Assistant
Resume:
SUMMARY
Eager and ready to undertake diagnostic and fitting duties at fast-paced practices.
Skilled at completing all task on time optical equipment. Ready to expand personal competencies and contribute tireless work ethic to advancing prescribed business goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
EXPERIENCE
Tupelo Eye clinic - Certified Ophthalmic Assistant Tupelo, MS • 08/2008 - 02/2024
CONTACT
************@*****.***
Nettleton, MS 38858
SKILLS
EDUCATION AND TRAININ
G
High School Diploma
Itawamba Agricultural High
School
Fulton, MS • 05/2006
CERTIFICATIONS
certified Ophthalmic Assistant
Natalie Kelso
Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
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Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
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Tested patients' visual fields and ocular motility and completed full patient work-ups.
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Administered diagnostic tests to detect glaucoma, retinal detachment and other eye diseases.
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• Collected essential medical information and documented data in EHR platform. Answered phones in a courteous manner while responding promptly to inquiries from patients or their families.
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Triaged clinical issues to help [Job title] focus on appointments and maximize time.
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Performed ophthalmic testing, including visual acuity, refraction, color vision and depth perception testing.
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Assisted the doctor in preparing for surgeries by sterilizing instruments and setting up operating room equipment.
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• Kept examination rooms, clinical areas and equipment clean and patient-ready. Greeted patients in a professional manner and maintained accurate records of all visits.
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• Monitored patient progress during post-operative visits to assess healing process. Provided support to medical staff by assisting with minor office tasks such as stocking exam rooms with necessary supplies.
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Performed administrative duties such as filing charts, scheduling appointments and managing billing information.
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• Patient Scheduling
• Medical History Taking
• Ophthalmology Testing
• Diagnostic Testing
• Equipment Calibration
• Supply Restocking
• Appointment Scheduling
REFERENCES
References available upon request.
Reviewed patient histories prior to scheduled appointments to ensure accuracy of information.
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Conducted eye examinations utilizing specialized equipment such as slit lamps and tonometers.
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• Instructed patients on how to properly insert and remove contact lenses. Collaborated with doctors to ensure that patient care was delivered according to established protocols.
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Provided patient education on proper use of contact lenses, eyeglasses and other ocular products.
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Obtained and recorded patient medical history and operated ophthalmic equipment.
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Observed pupils, visual acuteness and extra-ocular movements to check patient status.
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• Transferred knowledge by training ophthalmic assistants, technicians and interns.
• Cleaned and performed minor maintenance on examination equipment and glasses. Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
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• Sent patient prescriptions to pharmacies and scheduled future appointments.
• Advised patients on ocular medications, dressings and contact lenses.
• Wrote, edited, and filed patient medical records, maintaining confidentiality.
• Assisted during in-office surgical procedures and collected ultrasound images. Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
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Maintained smooth patient flow throughout facility, promoting efficient overall operations.
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Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
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Contact this candidate