Customer Service Data Entry
Resume:
PEGGY
STOWE
CUSTOMER SERVICE
REPRESENTATIVE/WAH
ONLY
********@*****.***
CONTACT
SKILLS
• Customer service
• Active listening
• Time management
• Data entry
• Problem-solving
• Critical thinking
• Complaint handling
• Call center operations
Professional telephone
• demeanor
• Task prioritization
• Appointment scheduling
• Documentation
• Data collection
• Live chat support
Dynamic Customer Service Representative with over 7 years of experience at Alorica, adept at problem-solving and active listening. Recognized for enhancing customer satisfaction through effective complaint handling and efficient data entry. Proven ability to thrive in fast-paced environments while delivering exceptional service and maintaining accurate documentation.
PROFESSIONAL SUMMARY
Customer Service Representative
Alorica, WAH, OK
Customer Service Representative
Alorica, Durant, OK
Administrative Assistant/Secretary
Mental Health Services of Southern Oklahoma, Tishomingo, Ok EXPERIENCE
April 2020 - May 2023
Handled customer complaints and inquiries in a courteous and
• efficient manner.
Demonstrated excellent communication skills, both verbal and written,
• in order to effectively interact with customers.
Remained open to feedback from supervisor and peers to build and
• improve skills set.
Updated and maintained database with accurate customer
• information and timely data entry.
Maintained logs and documentation to detail key information
• regarding incoming and outgoing calls.
• Performed data entry tasks accurately and in a timely manner. Displayed strong organizational skills while managing multiple projects
• simultaneously.
Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
•
Provided exceptional customer service to clients in fast-paced call
• center environment.
November 2018 - March 2020
• Same courteous service as WAH but, in a brick and morter. October 2015 - May 2018
• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel,
• responded to customer requests in a timely manner. Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
•
Maintained database of client contact information with accuracy and
• attention to detail.
• Maintained office inventory by assisting with supply orders. Maintained calendars and schedules to set appointments for
• management team.
Processed incoming mail and distributed to relevant departments or
• individuals.
Operated office equipment, such as fax machines, copiers, and phone
• systems and arranged for repairs when equipment malfunctions. Scheduled and confirmed appointments for clients, customers, and
• supervisors.
Associate in Science (A.S.) in General
Murray State, Tishomingo
EDUCATION
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