Customer Service Inventory Management
Resume:
Jason Bellak
**** ** ********** ***** *****, Stuart,
United States, 34997
*.******@*****.***
Professional summary
Operations manager with over 8 years of experience in enhancing efficiency and driving growth through strategic leadership and team development. Demonstrates expertise in project planning, staff recruitment, and system implementation, fostering a collaborative environment to achieve exceptional customer service and operational excellence. Committed to leveraging skills in inventory management and cross-department collaboration to support continued success and innovation. Employment history
The Terraces Dining Services Manager Bonita Springs, FL May 2022 - May 2024
• Built a team of three employees to over 30.
• Reopened two dining rooms by hiring, training, and coordinating systems.
• System Implementation: Spearheaded new systems to streamline operations and improve efficiency.
• Customer Service: Championed exceptional service standards for residents and guests.
• Resident Engagement: Developed initiatives to enhance resident interaction and satisfaction.
• Cross-Department Collaboration: Facilitated meetings with other departments to ensure alignment on shared goals.
• Ordering & Inventory Management: Managed purchasing processes and maintained inventory control for food and beverage.
• Scheduling: Organized staff schedules to meet operational needs while considering employee preferences.
• Invoicing & Filing: Processed financial documentation and maintained accurate filing systems for transactions.
Players Club and Spa Food And Beverage Manager Naples, FL May 2022
• Event Planning: Coordinated and executed a variety of events, managing all logistics effectively.
• Client Engagement: Fostered strong relationships with club members, enhancing satisfaction and retention.
• Development of Teams: Mentored team members to improve performance and collaboration.
• Club Member Retention: Met survey goal of 90 percent food and beverage satisfaction.
• Compliance: Ensured adherence to regulatory standards and internal policies.
• • Customer Service: Delivered high-quality service, addressing client needs and resolving issues promptly.Streamlined inventory management processes, reducing waste and ensuring optimal stock levels to enhance operational efficiency.
• Coordinated cross-functional teams to elevate event execution quality, resulting in increased member participation and satisfaction.
Olive Garden Manager Naples, FL
• Operations Oversight: Managed daily operations, ensuring high standards in both Front of House and Kitchen teams.
• Coached staff to keep guest satisfaction surveys above 80 percent positive reviews.
• Consistently maintained target food waste below nine percent.
• Staff Recruitment & Training: Led recruitment and training, focusing on team development needs.
• • Supplier Management: Negotiated contracts and managed supplier relationships for quality sourcing.Streamlined daily operations to enhance efficiency, achieving consistent guest satisfaction ratings above 85%.
• Fostered a collaborative team environment, empowering staff to deliver exceptional service and build strong guest relationships.
Education
Libertyville High School, Libertyville, IL High School Diploma 2010
Courses
Cornell University Project Management Certificate Oct 2024
Skills
Team Leadership (Expert) Project Planning (Expert) Budgeting (Experienced) Documentation (Experienced) System Implementation (Expert) Procurement (Experienced) Inventory (Expert) Staff Recruitment (Expert)
Staff Development (Expert)
References
Alan Sayles
The Terraces of Bonita Springs
Jamie Melanson
Olive Garden
Junior Diaz
Gartner
Additional information
Certifications PMP Certified
PMP Certified 08/01/24
Links
Linked In
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